Pulp & Press Juice Co.🥤

Social Media Manager

• Own day-to-day organic social execution for Protein Candy
• Create, capture, edit, schedule, and publish video and static content
• Brief and adapt assets for social, digital, retail materials, paid ads, and launches
• Identify trends and create brand-appropriate content
• Write captions and reshare approved user-generated content
• Manage comments, direct messages, and community conversations
• Provide frontline customer support through social channels, email, and the customer support platform for both brands
• Answer questions about products, store availability, orders, delivery, and subscriptions
• Coordinate with Customer Service and Operations to resolve issues and keep customers informed
• Escalate sensitive complaints and product quality concerns
• Maintain FAQs and response templates
• Monitor brand mentions, sentiment, and recurring feedback
• Engage customers, fans, creators, and relevant communities
• Maintain a pipeline of micro-influencers and creators
• Coordinate product seeding, creator briefings, deliverables, shipments, giveaways, and winner communication
• Track creator performance, usage permissions, collaboration logs, spend, and results
• Support campaigns, product launches, sampling programs, and brand activations
• Coordinate timelines, event logistics, product shipments, marketing materials, swag vendors, inventory, donations, and community partnerships
• Represent the brands at events and capture content
• Maintain social, creator, community, and events portions of the marketing calendar
• Track deadlines, dependencies, conflicts, missing assets, and delivery risks
• Maintain scorecard metrics and deliver reporting on organic social, creator activity, activations, and customer support
• Recommend improvements to content, engagement, and customer support

Explore Community & Social Media Specialist at Pulp & Press Juice Co.🥤. Review requirements and application details.