UX Researcher, Moderation Specialist

Pulse Labs

. Work closely with customers to plan research projects according to customer requirements, timelines, and business goals.

Posted 9/25/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in qualitative research methodologies, including IDI and focus group moderation, while effectively analyzing and interpreting data to provide actionable insights. Proficient in presenting research findings to senior stakeholders and maintaining strong relationships with clients and team members.

Highest-signal resume keywords

Qualitative Research ExpertiseIDI and Focus Group ModerationBilingual Communication (Spanish and English)Data Analysis and InterpretationResearch Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research MethodologyData CollectionData AnalysisUX ResearchReport WritingPresentation SkillsPattern RecognitionActionable RecommendationsResearch Lifecycle KnowledgeDetail Orientation

Soft Skills

Customer Relationship ManagementCollaborationSelf-InitiativeAttention to DetailPositive Work Environment Fostering

Tools & Technologies

Google DocsGoogle SheetsEmerging TechnologiesResearch Software Systems

Industry Keywords

Qualitative ResearchResearch OperationsHuman Computer InteractionSociologyPsychology

About the role

Key responsibilities & impact

Work closely with customers to plan research projects according to customer requirements, timelines, and business goals.
Execute research projects ensuring sound research methodology and analysis.
Moderate IDIs and focus groups, including preparing moderator guides and visual aids.
Create compelling Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc.
Support customers throughout the research planning, execution, and delivery process, including presenting research findings to Director- or VP-level stakeholders.
Coordinate with Panel and Research Operations team members to keep execution on track and ensure collected data meets requirements.
Analyze participant videos, transcripts, surveys, and other study data to develop research findings and recommendations.

Requirements

What you’ll need

3+ years working in a qualitative research role in a detail-oriented research operations environment.
3+ years of IDI and focus group moderation experience (remote and in-person).
Fluency in both Spanish and English with excellent written and verbal communication in both.
Expertise with data collection, analysis, and interpretation.
Expertise leading complex, multi-faceted research projects.
Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
Prior success maintaining strong relationships with customers, vendors, and team members.
High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data.
Ability to translate qualitative insights into actionable recommendations and present in compelling reports.
Comfort presenting your own research and research prepared by others to senior-level stakeholders.
A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate.
Very comfortable using emerging technologies and different software systems.
High comfort working with Google Docs, Google Sheets, or similar products.
Collaborative attitude and ability to foster a positive work environment.
Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment.
Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field.