Medical Assistant, Front Desk Receptionist

Pulse-MD Urgent Care

. Provide comprehensive patient support throughout urgent care visits through both clinical and administrative duties .

Posted 9/15/2026full-timeMohegan Lake • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient support through clinical and administrative duties, including performing clinical procedures, managing patient records, and ensuring compliance with HIPAA. Exhibits strong customer service skills and the ability to multitask effectively in a fast-paced urgent care environment.

Highest-signal resume keywords

Medical Assistant CertificationCPR and First Aid/BLS CertificationPhlebotomy ExperienceEKG ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationVital Signs MeasurementPoint-of-Care TestingCPT CodingData EntryClinical ProceduresWound CareEmergency ResponseElectronic Medical Record SystemsAppointment Scheduling

Soft Skills

Interpersonal SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Medical EquipmentComputer SystemsFax MachinesScanning DevicesTelephone Systems

Certifications & Qualifications

Medical Assistant CertificationCPR CertificationFirst Aid CertificationBLS Certification

Industry Keywords

Urgent CarePatient SupportHIPAA ComplianceOutpatient ExperienceClinical Documentation

About the role

Key responsibilities & impact

Provide comprehensive patient support throughout urgent care visits through both clinical and administrative duties
Welcome patients and visitors and provide customer service
Answer and route telephone calls and take accurate messages
Register patients, verify demographics, insurance eligibility, and benefits
Collect copays, deductibles, coinsurance, outstanding balances, and other payments
Schedule appointments and assist with required forms and documentation
Maintain accurate patient records while complying with HIPAA and privacy requirements
Perform administrative duties including filing, faxing, copying, scanning, and data entry
Obtain and document patient vital signs
Prepare patients for examinations, procedures, and treatment
Perform point-of-care testing, drug screens, physical examination components, EKGs, and phlebotomy
Assist providers with examinations, procedures, wound care, irrigations, incision and drainage, and nebulizer treatments
Respond appropriately during emergencies and execute provider orders
Complete clinical notes, CPT codes, and required documentation
Perform authorized patient follow-up calls
Clean and disinfect examination rooms and maintain clinical areas
Stock supplies and monitor inventory levels
Assist with patient flow, transfers, and movement of equipment within training and safety requirements
Transition between front desk and medical assistant responsibilities based on patient volume and operational needs
Collaborate with coworkers, providers, and management and escalate patient concerns when necessary
Attend meetings, training, and company-sponsored events
Perform other assigned duties

Requirements

What you’ll need

High school diploma or equivalent required
Current CPR and First Aid/BLS certification required
Medical Assistant certification preferred, if applicable to the position
Previous urgent care or outpatient medical experience highly desirable
Previous phlebotomy and EKG experience highly desirable
Ability to perform clinical procedures and testing following appropriate training and established protocols
Strong customer service and interpersonal skills
Strong verbal and written communication skills
Intermediate to advanced telephone skills
Basic to intermediate computer skills and ability to learn electronic medical record systems
Ability to multitask effectively in a fast-paced environment
Ability to transition between administrative and clinical responsibilities throughout the workday
Ability to work effectively with minimal supervision while following provider direction and established protocols
Ability to establish and maintain effective relationships with patients, families, providers, and coworkers
Strong organizational and problem-solving skills
Willingness to accept responsibility for actions and respond positively to feedback
Ability to remain calm and professional when dealing with tense or difficult situations
Ability to meet the physical demands of the position, including standing, walking, stooping, bending, lifting, moving equipment, and assisting with patient transfers as required
Must be able to work effectively under pressure and adapt to changing patient and facility needs
Flexibility to work at all 4 Pulse MD Urgent Care locations
Schedule flexibility, including possible weekends and holidays
Full-time: minimum of three 12-hour shifts per week; part-time: average of two 12-hour shifts per week

Benefits

Comp & perks

Health benefits/healthcare contributions
401(k)
Certification reimbursement