Principal Field Service Engineer

PulseForge

. Lead and execute equipment installations, commissioning, qualification support, preventive maintenance, and repair activities at customer facilities .

Posted 11/11/2026full-timeAustin • Texas • United StatesLead💰 $60,000 - $182,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in equipment installations, troubleshooting, and maintenance, with a strong focus on electrical and mechanical systems. Proven ability to conduct root-cause analysis and implement effective corrective actions while maintaining high standards of technical documentation and customer communication.

Highest-signal resume keywords

Equipment InstallationRoot-Cause AnalysisElectrical Systems DiagnosticsTechnical DocumentationCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical EngineeringElectrical EngineeringMechatronicsEquipment MaintenanceSystems IntegrationTroubleshooting ProceduresPreventive MaintenanceCalibrationCooling SystemsIndustrial Equipment Diagnostics

Soft Skills

Excellent CommunicationCustomer ServiceProblem-SolvingTime ManagementCollaboration

Tools & Technologies

Odoo ERPPLCMotion ControlIndustrial Communication ProtocolsService Management Systems

Industry Keywords

Semiconductor ManufacturingAdvanced PackagingElectronics AssemblyHigh-Energy EquipmentField Service

Tech Stack

Tools & technologies

AssemblyERP

About the role

Key responsibilities & impact

Lead and execute equipment installations, commissioning, qualification support, preventive maintenance, and repair activities at customer facilities
Develop expertise in PulseForge equipment architecture, operating principles, assembly, calibration, and critical components
Troubleshoot and resolve mechanical, electrical, optical, thermal, cooling, control, and software-related equipment issues
Perform root-cause analysis and implement corrective actions to restore performance and minimize downtime
Support equipment upgrades, retrofits, component replacements, and field modifications
Provide technical support during customer installations, production ramp-ups, and qualification activities
Serve as the primary technical service contact for equipment installed in the United States
Own customer service issues through diagnosis, resolution, verification, and closure
Establish service response and escalation procedures and communicate technical issues and timelines
Coordinate field service with international resources, regional representatives, equipment integrators, and OEM partners
Support service activities involving semiconductor customers and integration partners across the United States and Asia
Provide technical escalation for complex issues unresolved by regional or first-line personnel
Collaborate with Mechanical, Electrical, Optical, Controls, Software, and Applications Engineering teams
Provide engineering with troubleshooting data, logs, measurements, photographs, operating conditions, and root-cause assessments
Identify design weaknesses, reliability concerns, serviceability limitations, and recurring failure modes
Develop troubleshooting procedures, preventive maintenance schedules, service bulletins, and upgrade plans
Establish and improve field service processes, standards, and operating procedures
Develop service manuals, troubleshooting guides, maintenance checklists, installation procedures, and training materials
Maintain service histories, configuration records, corrective actions, and customer communications in Odoo ERP
Maintain an installed-base equipment register and support spare-parts strategies and service kits
Identify opportunities for remote diagnostics, automation, AI-assisted troubleshooting, and digital tools
Travel up to 40% domestically and internationally for customer and partner site visits, installations, commissioning, troubleshooting, maintenance, and technical support

Requirements

What you’ll need

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Engineering Technology, or a related technical discipline, or equivalent relevant experience
Typically 5+ years of experience in field service, equipment engineering, systems integration, equipment maintenance, or a related technical role involving complex industrial equipment
Ability to independently diagnose and resolve complex equipment problems involving multiple engineering disciplines
Strong working knowledge of electrical systems, mechanical assemblies, cooling systems, sensors, controls, and industrial equipment diagnostics
Experience installing, commissioning, troubleshooting, and maintaining sophisticated equipment in customer or production environments
Ability to conduct structured root-cause analysis and implement practical, effective corrective actions
Strong technical documentation skills, including service reports, troubleshooting procedures, and corrective-action documentation
Excellent communication skills and professional interaction with customers, engineers, equipment integrators, and management
Ability to manage multiple service priorities independently and respond effectively to urgent customer needs
Willingness to travel up to 40% domestically and internationally and provide hands-on field support
Commitment to safe working practices, including electrical safety and lockout/tagout procedures
Preferred: experience supporting semiconductor manufacturing, advanced packaging, electronics assembly, or industrial process equipment
Preferred: experience with pulsed-light, flashlamp, laser, optical, thermal processing, or other high-energy equipment
Preferred: experience with semiconductor equipment installation, FAT, SAT, and customer qualification
Preferred: familiarity with PLCs, motion control, industrial communication protocols, embedded controls, and equipment diagnostics
Preferred: experience with international OEMs, equipment integrators, contract service providers, or distributed technical support teams
Preferred: familiarity with ERP or service management systems such as Odoo
Preferred: experience developing service procedures, maintenance programs, spare parts strategies, or technical training programs

Benefits

Comp & perks

Up to 40% domestic and international travel
Hands-on field support and technical ownership
After-hours support arrangements for critical customer production issues