PulseForge

Field Engineer

• Lead and execute equipment installations, commissioning, qualification support, preventive maintenance, and repair activities at customer facilities
• Develop expertise in PulseForge equipment architecture, operating principles, assembly, calibration, and critical components
• Troubleshoot and resolve mechanical, electrical, optical, thermal, cooling, control, and software-related equipment issues
• Perform root-cause analysis and implement corrective actions to restore performance and minimize downtime
• Support equipment upgrades, retrofits, component replacements, and field modifications
• Provide technical support during customer installations, production ramp-ups, and qualification activities
• Serve as the primary technical service contact for equipment installed in the United States
• Own customer service issues through diagnosis, resolution, verification, and closure
• Establish service response and escalation procedures and communicate technical issues and timelines
• Coordinate field service with international resources, regional representatives, equipment integrators, and OEM partners
• Support service activities involving semiconductor customers and integration partners across the United States and Asia
• Provide technical escalation for complex issues unresolved by regional or first-line personnel
• Collaborate with Mechanical, Electrical, Optical, Controls, Software, and Applications Engineering teams
• Provide engineering with troubleshooting data, logs, measurements, photographs, operating conditions, and root-cause assessments
• Identify design weaknesses, reliability concerns, serviceability limitations, and recurring failure modes
• Develop troubleshooting procedures, preventive maintenance schedules, service bulletins, and upgrade plans
• Establish and improve field service processes, standards, and operating procedures
• Develop service manuals, troubleshooting guides, maintenance checklists, installation procedures, and training materials
• Maintain service histories, configuration records, corrective actions, and customer communications in Odoo ERP
• Maintain an installed-base equipment register and support spare-parts strategies and service kits
• Identify opportunities for remote diagnostics, automation, AI-assisted troubleshooting, and digital tools
• Travel up to 40% domestically and internationally for customer and partner site visits, installations, commissioning, troubleshooting, maintenance, and technical support

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Principal Field Service Engineer