Designated Services Engineer

Pure Storage

. Support large-scale enterprise Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms .

Posted 11/10/2026full-timeSanta Clara • California • United StatesJuniorMid-Level💰 $138,000 - $207,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting large-scale enterprise deployments across Kubernetes, OpenShift, and VMware, with a strong focus on troubleshooting and resolving complex cloud infrastructure incidents. Proficient in providing technical support and guidance throughout the lifecycle of containerized workloads in diverse cloud environments.

Highest-signal resume keywords

Kubernetes TroubleshootingOpenShift SupportAWS Cloud ExperienceAnsible ProficiencyTechnical Support for Pre-Sales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesOpenShiftTanzuVMwareAWSAzureIBM CloudAnsibleTerraformChef

Soft Skills

Clear CommunicationProblem-SolvingCollaboration

Tools & Technologies

PortworxPublic Cloud PlatformsPrivate Cloud EnvironmentsHybrid Cloud Environments

Industry Keywords

Technical SupportCustomer EngagementCloud InfrastructureDistributed Software ArchitecturesKnowledge Base Articles

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudKubernetesOpenShiftPuppetTerraformVMware

About the role

Key responsibilities & impact

Support large-scale enterprise Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms
Investigate, reproduce, and resolve application, storage, and cloud infrastructure incidents
Collaborate with product engineering teams to isolate edge cases and implement fixes
Provide technical support for pre-sales engagements, customer proof-of-concept installations, and production expansions
Author internal and customer-facing Knowledge Base articles, technical guides, and FAQs
Advise enterprise customers throughout the lifecycle of containerized workloads across public, private, and hybrid cloud environments

Requirements

What you’ll need

Minimum 2-4 years of experience in customer-facing, technical support work/SRE
Proficiency troubleshooting Kubernetes, OpenShift, Tanzu, or VMware container solutions
Experience with AWS, Azure, or IBM Cloud
Hands-on experience with Ansible, Terraform, Chef, or Puppet
Ability to triage, isolate, and resolve issues in complex distributed cloud software architectures
Experience escalating critical issues to engineering partners
Ability to articulate complex technical concepts clearly to diverse stakeholders across multiple support channels

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events
Growth and development support
Employee Resource Groups
Accommodation support for candidates with disabilities during the hiring process