Designated Services Engineer – Shift: Friday - Monday, 7:00 PM - 8:00 AM Mountain Time

Pure Storage

. Serve as the primary technical point of contact for named strategic accounts .

Posted 11/12/2026full-timeRemote • Utah • United StatesMid-LevelSenior💰 $82,000 - $123,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex issues in multi-platform environments, with a strong focus on customer satisfaction and technical documentation. Capable of leading high-stakes escalation calls and mentoring junior engineers while maintaining accountability for response-time and KPIs.

Highest-signal resume keywords

Technical Support ExperienceLinux ExpertiseWindows ExpertiseTroubleshooting SkillsCustomer Satisfaction Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing Complex IssuesMulti-Platform EnvironmentsFibre Channel ProtocolEthernet ProtocolIP ProtocolISCSI ProtocolEnterprise Server ComponentsHypervisors KnowledgeStorage Area Networks (SAN)Technical Documentation

Soft Skills

Executive CommunicationRelationship BuildingProject ManagementMentoringProblem Solving

Tools & Technologies

VMwareLinuxWindowsStorage Area Networks (SAN)Fibre ChannelEthernetIPISCSI

Industry Keywords

Technical SupportEnterprise-Level SupportCustomer SuccessAccount ManagementKPI Management

Tech Stack

Tools & technologies

LinuxVMware

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for named strategic accounts
Proactively identify system risks and provide tailored architectural guidance to ensure long-term uptime
Lead end-to-end troubleshooting of high-impact hardware, software, and environmental issues
Restore services rapidly while maintaining concise executive communications
Represent customer needs in internal engineering reviews
Lead high-stakes escalation calls and translate technical challenges into product improvements
Mentor junior engineers through structured coaching
Contribute technical documentation, FAQs, and knowledge-base content
Own support tickets from intake through resolution
Maintain accountability for response-time and customer-satisfaction KPIs
Collaborate with Engineering and Account teams to drive customer success and product excellence

Requirements

What you’ll need

Minimum of 3 years of experience in a professional enterprise-level technical support role
Expertise diagnosing and resolving complex issues in multi-platform environments
Deep knowledge of Linux, Windows, VMware, and Storage Area Networks (SAN)
Proficiency troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols
Strong understanding of enterprise server components, including CPU, chipset, and memory
Knowledge of hypervisors
Ability to translate technical jargon into business-impact language for executive leadership
Ability to build trust-based relationships with technical stakeholders
Ability to manage multiple high-priority projects and support cases simultaneously
Flexibility to support weekend, holiday, or on-call rotations as needed

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events
Growth and professional development support
Employee Resource Groups
Disability accommodations throughout the hiring process