Senior Service Account Manager

Pure Storage

. Own the end-to-end service delivery relationship for large-scale accounts .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $97,000 - $207,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large-scale service delivery relationships, conducting technical risk analyses, and coordinating high-priority projects within the technology or data storage sector. Proven ability to influence stakeholders and mentor junior team members while ensuring operational continuity and customer satisfaction.

Highest-signal resume keywords

Service Delivery ManagementTechnical Risk AnalysisProject ManagementStakeholder EngagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningComplex Product Line ExpertiseTechnical NegotiationEnvironment AssessmentOperational Continuity

Soft Skills

Calm Under PressureInfluencing SkillsMentoringCollaborationCommunication

Industry Keywords

Data Storage SectorLarge-Account ManagementMatrixed EnvironmentsExecutive StakeholdersProactive Risk Analysis

About the role

Key responsibilities & impact

Own the end-to-end service delivery relationship for large-scale accounts
Influence engineering, product management, and legal teams to ensure a high-quality customer experience
Direct complex Pure implementations and migrations during critical change windows
Conduct proactive risk analyses and capacity planning to ensure operational continuity and stability
Serve as the primary point of command for high-severity incidents
Coordinate rapid-response teams and collaborate with leadership during mission-critical events
Facilitate executive-level operational reviews and roadmap discussions
Align Everpure innovation with customer business priorities, supporting retention and identifying customer-inspired business solutions
Mentor junior Service Account Managers
Create internal content promoting best practices and expanding team educational opportunities

Requirements

What you’ll need

6 years relevant experience in customer-facing, large-account, industry-related roles
Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders
Ability to act as a calm and authoritative voice during complex technical negotiations or escalations
Deep professional experience within the technology or data storage sector
Subject matter expertise on complex product lines and ability to translate customer requirements into prioritized product features
Experience conducting technical risk analyses, capacity planning, and environment assessments
Strong project management background
Ability to coordinate multiple high-priority projects and influence internal stakeholders
Remote, United States work location

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events
Growth and development support
Employee Resource Groups
Disability accommodations throughout the hiring process
Potential eligibility for incentive pay and/or equity