Subscription Services Representative

Pure Storage

. Serve as a point of contact for Channel Partners and Account Managers .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $55 - $90 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in subscription sales and customer service, with a strong focus on managing renewal strategies and optimizing revenue. Proficient in Salesforce and advanced computer skills, including Excel and SQL queries, while maintaining high integrity and effective communication.

Highest-signal resume keywords

Subscription Sales ExperienceCustomer Service ExperienceSalesforce ProficiencyRenewal Strategy DevelopmentStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Subscription SalesCustomer ServiceSalesforceExcelMS AccessSQL QueriesRenewal StrategyQuota ManagementAnalytical SkillsProblem-Solving

Soft Skills

Interpersonal SkillsTeam PlayerOrganizational SkillsTime ManagementSelf-Starter

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Channel PartnersAccount ManagersSubscription OpportunitiesRevenue OptimizationAt-Risk AccountsRenewal ProgramsCross-Functional TeamsCredibilityProcess ImprovementsCustomer Contract Issues

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as a point of contact for Channel Partners and Account Managers
Proactively market subscription opportunities and resolve relationship issues
Communicate company messages and value propositions verbally and in writing
Identify at-risk accounts and develop mitigation and closure plans
Review and validate installed base reports
Manage programs to maximize company revenue and resolve customer contract issues
Research original business transactions and prepare details for renewal recommendations
Manage an assigned quota
Optimize renewal rate, attach rate, and term
Quote subscription renewal opportunities for the assigned territory
Develop renewal strategy and processes for the assigned territory
Manage and forecast the subscription pipeline
Create renewal programs with the Marketing Manager
Communicate process changes and improvements
Track all activity in Salesforce

Requirements

What you’ll need

Bachelor’s degree or equivalent
2+ years prior subscription sales experience
2+ years prior customer service experience
Strong interpersonal skills and ability to work as a team player
High integrity, ethics and humility
Ability to build and maintain credibility with cross-functional teams
Highly organized with strong time management skills
Excellent written and oral communication skills
Self-starter who pursues improvement ambitiously
Solid Salesforce aptitude
Advanced computer skills, including Excel, MS Access, and SQL queries
Organizational, follow-up, problem-solving, and analytical skills
Proven track record of success
Must be eligible to work in the United States of America

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events
Growth and development support
Employee Resource Groups
Accommodations for candidates with disabilities during the hiring process