Full Time Customer Support – Travel Agency

Purely Optimal

. Handle email inquiries, triage the inbox, prioritize, and resolve member tickets .

Posted 9/23/2026full-timeRemote • Philippines, Brazil, United States, MexicoJunior💰 $200 - $500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within the travel industry, effectively managing member inquiries and resolving issues through various communication channels. Proficient in utilizing helpdesk and CRM tools while maintaining a detail-oriented and organized approach to ticket management.

Highest-signal resume keywords

Travel Industry ExperienceCustomer Support ExperienceStrong Writing SkillsHelpdesk Tools ProficiencyOrganized and Detail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Calm Under PressureEmpathetic CommunicationSolutions-First Mindset

Tools & Technologies

Helpdesk ToolsCRM SoftwareBooking Tools

Industry Keywords

OTATravel AgencyAirlineHotelBooking PlatformMember SupportEmail SupportTicketing Environment

About the role

Key responsibilities & impact

Handle email inquiries, triage the inbox, prioritize, and resolve member tickets
Support members by email, live chat, and occasional phone regarding bookings, cancellations, modifications, membership, and billing
Guide members through the platform and resolve issues at first contact where possible
Verify identities and handle account details securely
Coordinate with operations and suppliers on booking and at-property issues
Escalate appropriate cases at the appropriate time
Maintain canned responses and help content
Identify recurring issues and flag patterns to the operations team
Operate member support for Travel Hack Ventures Inc., a membership travel service providing private hotel rates

Requirements

What you’ll need

Travel industry experience required, including experience at an OTA, travel agency, airline, hotel, or booking platform
Excellent written and spoken English
1–2+ years in customer or member support, ideally email-based or in a ticketing environment
Strong writing skills and ability to explain complex matters simply
Calm and empathetic under pressure with a solutions-first mindset
Organized and detail-oriented; able to manage a busy ticket queue
Comfortable learning helpdesk, CRM, and booking tools
Reliable internet connection and quiet, professional remote workspace
Availability Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time
One-minute video required for application

Benefits

Comp & perks

Remote-first with a flexible, results-driven culture
Room to grow into senior support or operations as the company scales
Direct line to the operations team; insights shape company improvements
Full-time freelance engagement on a monthly invoice
Training period with daytime schedule overlap before standard EST shift