Purely Optimal

Customer Support

• Handle email inquiries, triage the inbox, prioritize, and resolve member tickets
• Support members by email, live chat, and occasional phone regarding bookings, cancellations, modifications, membership, and billing
• Guide members through the platform and resolve issues at first contact where possible
• Verify identities and handle account details securely
• Coordinate with operations and suppliers on booking and at-property issues
• Escalate appropriate cases at the appropriate time
• Maintain canned responses and help content
• Identify recurring issues and flag patterns to the operations team
• Operate member support for Travel Hack Ventures Inc., a membership travel service providing private hotel rates

Full Time Customer Support – Travel Agency