Customer Care Specialist

Purple

. Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service .

Posted 10/27/2026full-timeDraper • Utah • United StatesJuniorMid-Level💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively respond to inquiries across multiple channels while maintaining high satisfaction ratings. Possesses in-depth knowledge of products and policies, ensuring accurate assistance and documentation for customer interactions.

Highest-signal resume keywords

Customer Service ExperienceECommerce Application ProficiencyTyping Speed of 30 WPMExperience with ZendeskKnowledge of Mattress Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResponseOrder ProcessingWebsite Navigation AssistanceTechnical Issue ResolutionDocumentation and Note-Taking

Soft Skills

Communication SkillsProblem-Solving SkillsCross-Functional Collaboration

Tools & Technologies

InContactNetSuiteZendesk

Certifications & Qualifications

PWP Certification

Industry Keywords

Call Center EnvironmentCustomer SatisfactionWarranty PoliciesReturns PoliciesRefunds Policies

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service
Process product orders for customers via phone using eCommerce application
Assist customers with website navigation, online checkout process, or technical issues
Provide detailed notes and documentation for each customer interaction
Maintain acceptable customer satisfaction and quality monitoring ratings
Maintain acceptable productivity, schedule adherence and utilization levels
Meet all individual performance metrics
Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures
Work cross-functionally in chat, email, and phones
May be asked to work from home due to inclement weather or system outages

Requirements

What you’ll need

High School Diploma or GED (some college preferred)
Minimum two years customer service experience, preferably in a call center environment
Minimum typing speed of 30 WPM
Experience with inContact preferred
Experience with NetSuite preferred
Experience with Zendesk preferred
Knowledge of mattress industry helpful
Some sales experience preferred
Must work in office through training and completing of initial PWP certification
May be required to work in office if additional training or collaboration is needed and for department and team meetings

Benefits

Comp & perks

Comprehensive Health & Wellness Benefits
401(k) Match
Paid Time Off
Childbirth & Parental Leave
Sick & Wellness Time
Holiday Pay
Sabbatical
Employee Discount
Give Back Day
Complimentary Mattress