Purple

Call Center Representative

• Lead complex analytics projects from data acquisition to insight delivery, aligned with business priorities
• Serve as a primary analytics consultant to contact center leadership, translating findings into clear recommendations
• Analyze large, diverse datasets to uncover trends, performance gaps, and predictive indicators
• Design and implement automation and advanced analytics solutions, including machine learning models and statistical analysis
• Own data governance for contact center analytics, including prioritizing requests and migrating to new data sources
• Develop and maintain enterprise-grade BI dashboards, reports, and KPIs for executive stakeholders
• Mentor junior analysts on data modeling, SQL optimization, and visualization best practices
• Partner with Data Engineering, Workforce Management, IT, and Customer Experience to support evolving data needs

Senior Analyst, Contact Center

Marketing Operations

• Translate approved marketing strategy into coordinated plans with clear deliverables, owners, milestones, and dependencies across brand, creative, digital, retail, and wholesale
• Maintain visibility into workload and resource constraints; recommend sequencing and tradeoffs and surface the impact of new requests or changes
• Own the master marketing calendar and campaign workbacks, incorporating channel lead times, creative development, production, approvals, and launch-readiness checks
• Lead planning and status reviews, maintain decision and risk logs, drive follow-through, and escalate issues requiring leadership decisions
• Establish intake, briefing, approval, and change-management processes in the team's project-management platform; support adoption and continuous improvement
• Partner with Analytics and channel owners to establish reporting requirements, consolidate performance updates, and schedule reviews that translate findings into optimization actions
• Coordinate vendor onboarding, contract review, purchase orders, and invoices; track commitments and deliverables with Finance, Legal, and marketing owners
• Build reusable launch playbooks, operational documentation, and asset-governance standards
• Report to the VP of Brand Management and collaborate with brand, creative, demand generation, sales channels, Analytics, Finance, and Legal leadership

Senior Analyst, Contact Center

Senior Manager, Marketing Operations