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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales skills and familiarity with various sales methodologies while effectively engaging customers through multiple communication channels. Maintains in-depth knowledge of products and sales KPIs to drive incremental sales and enhance customer experience.
Highest-signal resume keywords
Sales ExperienceSales MethodologyCustomer Engagement ToolsVerbal And Written Communication SkillsKnowledge Of Mattress/Sleep Products Industry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SkillsSales CRM ExperienceOrder Processing SystemsTyping SkillsMulti-Tasking Skills
Soft Skills
Strong Work EthicMental FortitudeAbility To Thrive In Fast-Paced Environment
Tools & Technologies
Customer Engagement Tools
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Mattress IndustrySleep Products
About the role
Key responsibilities & impact- Drive incremental sales through inbound (and some outbound) channels
- Engage with customer inquiries via phone, chat, and other communication channels
- Build excitement and brand value using Purple's Sales Methodology framework
- Guide customers up the buying ladder to deliver an optimal Purple experience
- Document detailed notes for every customer interaction
- Maintain sales KPIs, including sales/hr, average order value, engagements, CSAT, and discount rates
- Maintain in-depth, current knowledge of all products, prices, promotions, and policies
- Attend trainings, team meetings, and coaching sessions as needed
- Report to the Inside Sales Team Leader
Requirements
What you’ll need- High School Diploma or GED (some college preferred)
- One to two years of sales experience (Contact Center experience a plus)
- Experience with sales CRM's, order processing systems, and customer engagement tools
- Top-notch sales skills with familiarity in various sales methodologies
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced, high-energy, competitive environment
- Knowledge of the mattress/sleep products industry
- Strong work ethic and mental fortitude
- Superior computer literacy, typing, and multi-tasking skills
- Remote work experience
Benefits
Comp & perks- Comprehensive Health & Wellness Benefits
- 401(k) Match
- Paid Time Off
- Childbirth & Parental Leave
- Sick & Wellness Time
- Holiday Pay
- Sabbatical
- Employee Discount
- Give Back Day
- Complimentary Mattress