Inside Sales Representative

Purple

. Drive incremental sales through inbound and some outbound channels .

Posted 10/12/2026full-timeDraper • Utah • United StatesJunior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales skills and familiarity with various sales methodologies while effectively engaging customers through multiple communication channels. Maintains productivity and performance metrics in a fast-paced environment, ensuring a high-quality customer experience.

Highest-signal resume keywords

Sales ExperienceSales MethodologyCustomer Engagement ToolsSales CRMExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales SkillsSales MethodologyCustomer EngagementSales KPIsOrder Processing SystemsProduct KnowledgeDocumentation SkillsTyping SkillsMulti-tasking SkillsSchedule Adherence

Soft Skills

Strong Work EthicMental FortitudeAbility to Thrive in Fast-Paced Environment

Tools & Technologies

Sales CRMOrder Processing SystemsCustomer Engagement Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Mattress IndustrySleep ProductsSales KPIsCustomer Satisfaction (CSAT)Discount Rates

About the role

Key responsibilities & impact

Drive incremental sales through inbound and some outbound channels
Engage with customer inquiries via phone, chat, and other communication channels
Build excitement and brand value by applying the Sales Methodology framework
Guide customers through the buying ladder and provide an optimal Purple experience
Provide detailed notes and documentation for each customer interaction
Maintain sales KPIs including Sales/Hr, Average Order Value, Engagements, CSAT, and Discount Rates
Maintain schedule adherence and productivity levels
Meet individual performance metrics
Maintain current knowledge of products, prices, promotions, and warranty, returns, and refunds policies and procedures
Attend in-office and remote trainings, team meetings, and individual coaching sessions as needed
Report to the Inside Sales Team Leader

Requirements

What you’ll need

High School Diploma or GED (some college preferred)
One to two years of sales experience
Experience with sales CRM’s, order processing systems, and customer engagement tools
Knowledge of mattress/sleep products industry helpful
Top-notch sales skills with familiarity in various sales methodologies
Strong work ethic and mental fortitude
Ability to thrive in a fast-paced, high-energy, competitive environment
Excellent verbal and written communication skills
Superior computer literacy, typing, and multi-tasking skills
Remote work experience helpful
Ability to work approximately 30–40 hours per week
Ability to remain stationary, often standing or sitting for prolonged periods
Ability to adjust or move objects up to 15 pounds in all directions

Benefits

Comp & perks

Medical, Dental, Vision
401(k) Match
Paid Time Off
Earn a Mattress
Purple Swag
Amazing Purple Products
Annual employee appreciation events