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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payroll processing, including handling inquiries, resolving issues, and maintaining compliance with state and federal regulations. Proficient in client service, problem-solving, and managing confidential employee records.
Highest-signal resume keywords
Payroll ProcessingWorkday ExperienceMicrosoft Excel ProficiencyClient Service SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ReportingTax Account SetupDocument ManagementAudit SupportJira Usage
Soft Skills
Problem-SolvingCommunication SkillsMultitaskingPrioritization
Tools & Technologies
Microsoft OfficePayroll Hotline
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HR OperationsConfidentialityState-Mandated ReportingThird-Party Vendor Coordination
About the role
Key responsibilities & impact- Respond to employee and manager payroll questions through Jira and the Payroll Hotline
- Resolve routine payroll questions and escalate complex or sensitive issues
- Track requests through completion, document actions and outcomes, and follow up with employees
- Identify recurring questions and help improve guides, FAQs, and communications
- Log incoming Payroll mail, including payroll tax notices, and distribute items appropriately
- Route tax notices to OSV, track notices to resolution, and monitor response deadlines
- Work with third-party vendors to resolve payroll tax notice issues
- Assist with state-mandated payroll reporting and preparation and filing of reports to state, local, and federal agencies
- Set up new state and local jurisdictions, including agency registrations and tax account setup
- Maintain records of jurisdiction setups, registrations, and agency account information
- Provide backup support during payroll processing
- Maintain confidential Payroll files and records
- Support audit requests and process documentation
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Associate or bachelor’s degree preferred but not necessary
- One or more years of payroll, HR operations, or customer service experience preferred
- Workday experience preferred but not necessary
- Good client service skills and the ability to communicate clearly with employees and managers
- Strong problem-solving skills, attention to detail, and the ability to multitask and prioritize in a time-sensitive setting
- Proficiency in Microsoft Office products, including Excel spreadsheet preparation
- Ability to respect the confidentiality and privacy of employee records
Benefits
Comp & perks- Medical, Dental, Vision
- 401(k) Match
- Flexible PTO
- Earn a Mattress
- Purple Swag
- Amazing Purple Products
- Annual employee appreciation events
