FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management within the pharmaceutical ad-tech ecosystem, focusing on onboarding, relationship management, and data analytics. Proficient in collaborating cross-functionally to drive customer engagement, renewals, and product adoption.
Highest-signal resume keywords
Customer Success ManagementAd-Tech ExperienceSQL Data AnalyticsOnboarding and Relationship ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData AnalyticsCustomer OnboardingRelationship ManagementMedia PlanningProduct DemosCustomer InsightsTechnical TroubleshootingData LicensingAI-Driven Initiatives
Soft Skills
CollaborationActive ListeningAttention to DetailProactive Problem SolvingPresentation Skills
Certifications & Qualifications
Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in Computer Science
Industry Keywords
PharmaceuticalAd-TechB2B EnvironmentCustomer EngagementSales ProcessesProduct RoadmapCustomer FeedbackCross-Functional TeamsRenewalsExpansion
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Onboard new customers and build deep relationships with existing clients.
- Work cross-functionally with clients, sales, and product teams to drive adoption, outcomes, renewals, expansion, and advocacy.
- Collect and analyze customer data and feedback to develop onboarding and retention strategies and inform the product roadmap.
- Participate in pre-sales through product demos and trial engagement, followed by post-sale onboarding, engagement, expansion, and renewal activities.
- Leverage PurpleLab’s extensive data set and understand the pharmaceutical ad-tech ecosystem across media planning, activation, and measurement.
- Advise prospective and new customers to ensure successful onboarding, engagement, renewals, and relationship expansion.
- Represent the customer voice in product, marketing, and sales processes.
- Serve as primary contact for onboarding, end-user platform training, and post-go-live support.
- Collaborate with engineering and development teams to configure the software platform and troubleshoot customer technical issues.
- Advise platforms and agencies on media planning, measurement, data licensing, and AI-driven initiatives.
- Provide customer insights to maximize platform value and help grow the customer base.
- Monitor competing products and services.
- Perform other duties supporting business needs and company objectives.
Requirements
What you’ll need- Bachelor’s degree in Business, Marketing, Computer Science, or a related field is required.
- 5+ years customer success experience in agency/media planning setting with a focus on Pharma is required.
- Ad-tech experience is required.
- Experience with SQL or other data analytics tools is required.
- Deep experience with onboarding and relationship management in a B2B environment.
- Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.
- Solid writing and presentation skills to translate detailed content into impactful client success documents.
- Proactive, collaborative, customer-focused, detailed, persistent, active listener, and resourceful.
- Solid project management, planning, and organizational skills with good attention to detail.
- Ability to work independently as well as part of a team.