Supervisor, Global Partner Operations

Pursuit Collection

. Oversee daily Partner Operations workflows for travel trade and MICE partner requests .

Posted 10/5/2026full-timeCalgary • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Partner Operations workflows, including reservations and inventory management, while leading and developing teams in a high-volume hospitality environment. Proficient in performance monitoring, quality assurance, and effective communication with partners and cross-functional teams.

Highest-signal resume keywords

Reservation Systems ManagementTeam Leadership and DevelopmentPerformance Monitoring and KPI InterpretationQuality Assurance and Attention to DetailCustomer Service and Escalation Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation SystemsBooking EnginesTicketing PlatformsPerformance MonitoringKPI InterpretationQuality AssuranceChange ManagementContinuous ImprovementData AccuracyTroubleshooting

Soft Skills

CoachingCollaborationCommunicationProfessionalismService-First Mindset

Tools & Technologies

ReportsDashboards

Industry Keywords

HospitalityTravel TradeMICECustomer ServiceWorkforce Management

About the role

Key responsibilities & impact

Oversee daily Partner Operations workflows for travel trade and MICE partner requests
Manage reservations and inventory across lodging, attractions, transportation, and food and beverage
Answer phones, assist with email queues, process reservations, and maintain service levels
Lead workforce management, including scheduling, coverage monitoring, capacity-gap identification, and contingency coverage
Coach and develop team members through feedback, one-on-ones, and onboarding
Prepare and share performance and operational reporting with Partner Operations Managers
Serve as a subject matter expert on Pursuit products and team systems
Support troubleshooting, training, system adoption, and data accuracy
Perform quality assurance checks on reservations, payments, partner communications, and team processes
Identify process gaps and propose practical solutions
Resolve complex partner issues and serve as the first escalation point
Build relationships with travel trade and MICE partners
Collaborate with Partner Operations Managers and Partner Operations Support Manager on priorities, risks, SOPs, training resources, best practices, and KPI trends

Requirements

What you’ll need

2+ years of experience in a high-volume reservation, hospitality, or customer service environment
Experience in a lead, supervisory, or team coordination capacity
Ability to lead, coach, and develop a team while remaining hands-on
Experience managing workforce needs, schedules, coverage, and workloads
Strong working knowledge of reservation systems, booking engines, and ticketing platforms
Ability to monitor performance and interpret KPIs and SLAs
Experience handling escalations and difficult partner conversations
Strong attention to detail and quality assurance experience
Proven change-management ability
Continuous improvement mindset
Service-first hospitality mindset
Professionalism in a fast-paced, dynamic, seasonal environment
Ability to collaborate with cross-functional and geographically dispersed teams
Excellent written and verbal communication skills in English
Comfort working with reports and dashboards
Availability to work weekends, holidays, and extended hours as needed
Legal ability to work in both Canada and the United States
Legally authorized to work in the country where the position is based

Benefits

Comp & perks

Free access to Pursuit attractions
50% off for friends at Pursuit attractions
Discounts on hotel stays, dining, and retail
Subsidized mental health and wellness resources
Inclusive, global team environment
Reasonable accommodation for persons with disabilities