Pursuit Collection

Project Manager

• Oversee the end-to-end development process for renovation and upgrade projects in hospitality, including initiation, planning, design, permitting, and execution
• Perform due diligence during project initiation and collaborate with internal stakeholders for corporate approvals
• Create and manage RFPs for design teams and contractors
• Oversee project scope, budgets, timelines, and resource allocation
• Lead and coordinate architects, engineers, contractors, and project teams
• Manage budgets, control costs, and present regular financial reports to senior management
• Track schedules, monitor progress, and adjust plans to meet deadlines
• Conduct site inspections and resolve quality issues
• Identify and mitigate project risks
• Serve as the primary contact for internal and external project communications
• Oversee procurement, negotiate contracts, and manage vendor relationships
• Ensure compliance with provincial and national park regulations, including health and safety standards
• Report to the Senior Director, Development Projects and work closely with the VP Operations
• Collaborate with the project coordinator on template updates and reporting
• Conduct online meetings with consultants, contractors, and stakeholders
• Perform frequent site visits to Jasper, Banff, and Golden

Construction Project Manager

Sales Operations Manager

• Provide operational, administrative, and system support to the Global Sales Team
• Support administration and adoption of Salesforce and Revenue Cloud
• Support Sales Managers with contracting, CRM processes, data maintenance, and system-related questions
• Create, maintain, and implement sales processes, tools, documentation, and resources
• Help Sales Managers complete Revenue Cloud contracting requirements independently
• Maintain accurate and timely sales information and data integrity across systems
• Collaborate with Sales Operations, Sales Managers, and internal stakeholders on consistent processes
• Provide training, onboarding, and ongoing support for sales systems and processes
• Provide coverage for other Sales Operations and Automation team members
• Support operational and administrative projects and initiatives
• Identify opportunities to improve sales processes, system adoption, documentation, and user experience
• Maintain Salesforce account, contact, opportunity, activity, and other CRM records
• Perform data updates, corrections, and quality checks
• Prepare and maintain rate sheets and contracting resources
• Create and maintain user guides, SOPs, training materials, and communications
• Assist with testing new system functionality, processes, and enhancements
• Provide professional support to internal and external stakeholders and assist with customer communications

Global Sales Operations Specialist

Operations

• Lead, mentor, and manage the global partner operations team
• Develop and implement training programs with the Global Support Manager
• Monitor team performance and provide feedback, coaching, and support
• Oversee daily handling of inbound calls, emails, and bookings
• Ensure accurate payment processing, reservation modifications, and cancellations
• Manage and optimize reservation systems and tools
• Collaborate with Revenue Management and Sales to optimize partner opportunities and revenue
• Monitor KPIs and report performance to senior management
• Maintain relationships with tour operators and corporate clients
• Resolve escalated partner inquiries and complaints
• Analyze partner feedback and improve service delivery
• Coordinate with Sales, Revenue Maximization, Operations, Product Operations, and leadership teams
• Prepare reports on reservation activity, team performance, and partner satisfaction
• Analyze data and make data-driven process recommendations
• Lead workforce management and departmental budgeting, including staffing forecasts, scheduling, and resource allocation
• Travel occasionally to other locations as required

Construction Project Manager

Global Sales Operations Specialist

Manager, Global Partner Operations