Customer Support Specialist – Payroll

Push Operations

. Handle high-volume inbound requests by phone and email .

Posted 9/15/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$55,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Canadian payroll rules and legislation, with a strong foundation in accounting principles. Proven ability to manage high-volume customer support while maintaining compliance and quality standards.

Highest-signal resume keywords

Payroll ExperienceCanadian Payroll RulesPCP Or CPM DesignationCustomer SupportAccounting Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingSLA ManagementCSAT ImprovementKnowledge Base CreationMulti-Province Payroll Compliance

Soft Skills

Strong CommunicationInterpersonal SkillsOrganizational SkillsActive ListeningSolution-Oriented Approach

Tools & Technologies

Push Software

Certifications & Qualifications

PCPCPM

Industry Keywords

Confidential Information HandlingCustomer Support EnvironmentLegislative UpdatesSOPsFast-Paced Environment

About the role

Key responsibilities & impact

Handle high-volume inbound requests by phone and email
Manage approximately 200–400 monthly support tickets while maintaining SLA performance and CSAT
Answer payroll questions, provide guidance, and proactively solve customer challenges
Follow guidelines, SOPs, and verification standards for secure handling of confidential payroll information
Collaborate with Internal Support and other departments on payroll and accounting queries
Review account setup within Push and support workflows involving government agencies
Use documented processes and escalation paths when needed
Create and update knowledge-base articles and self-serve resources
Meet or exceed quarterly quality, productivity, SLA, and CSAT targets
Collaborate with internal teams to improve payroll-rule knowledge and documentation
Balance speed and accuracy in a high-volume customer support environment
Monitor legislative updates and apply multi-province payroll compliance knowledge

Requirements

What you’ll need

2+ years of payroll experience
Post-secondary diploma or degree in Accounting
Strong understanding of Canadian payroll rules and legislation
Basic accounting principles
PCP or CPM designation from the Canadian Payroll Association certification (preferred)
Strong communication, interpersonal, and organizational skills
Comfortable working with software and adopting new technologies
Solution-oriented approach
Ethical and professional handling of confidential information
Active listening and ability to understand customer needs
Ability to multitask and prioritize in a fast-paced environment
Genuine passion for customer support
Open-mindedness and willingness to ask for help
Resourceful and growth mindset
Eligible to work from any location across Canada

Benefits

Comp & perks

Remote-first work environment
Option to work remotely or from the Downtown Vancouver office
Supportive environment focused on personal and professional growth
Personal and professional goal discussions
Equal opportunity workplace
Disability accommodations throughout recruitment and selection
Human oversight throughout AI-assisted screening and assessment