Push Operations

Full-stack Engineer

• Design, build, and maintain features across the full stack
• Develop front-end React and React Native web and mobile applications
• Develop back-end systems using PHP, related frameworks, Node.js, RESTful APIs, and microservices
• Design database schemas, integrations, and optimizations
• Contribute to incremental modernization of existing systems
• Diagnose and resolve production issues while balancing new feature delivery
• Collaborate with designers, product managers, and AI teams to turn requirements into user-friendly solutions
• Ensure high performance, security, and scalability across systems
• Build mobile experiences with React Native or related technologies and integrate them with backend services
• Write clean, maintainable, well-tested code
• Participate in code reviews and knowledge sharing
• Troubleshoot, debug, and optimize performance across web, mobile, and backend layers
• Stay current with evolving tools, frameworks, and full-stack and mobile development best practices

Full Stack Engineer II

• Design, build, and maintain full-stack features using multiple languages and technologies
• Develop React and React Native web and mobile applications
• Build and maintain PHP-based backend systems, Node.js services, RESTful APIs, and microservices
• Design database schemas, integrations, and optimizations
• Contribute to incremental modernization of existing systems
• Diagnose and resolve production issues while balancing new feature delivery
• Collaborate with designers, product managers, and AI teams to deliver user-friendly solutions
• Ensure high performance, security, and scalability across systems
• Build mobile experiences with React Native or related cross-platform technology
• Write clean, maintainable, and well-tested code
• Participate in code reviews and knowledge sharing
• Troubleshoot, debug, and optimize web, mobile, and backend performance
• Stay current with tools, frameworks, and full-stack and mobile development best practices

Customer Support

• Handle high-volume inbound requests by phone and email
• Manage approximately 200–400 monthly support tickets while maintaining SLA performance and CSAT
• Answer payroll questions, provide guidance, and proactively solve customer challenges
• Follow guidelines, SOPs, and verification standards for secure handling of confidential payroll information
• Collaborate with Internal Support and other departments on payroll and accounting queries
• Review account setup within Push and support workflows involving government agencies
• Use documented processes and escalation paths when needed
• Create and update knowledge-base articles and self-serve resources
• Meet or exceed quarterly quality, productivity, SLA, and CSAT targets
• Collaborate with internal teams to improve payroll-rule knowledge and documentation
• Balance speed and accuracy in a high-volume customer support environment
• Monitor legislative updates and apply multi-province payroll compliance knowledge

Full Stack Engineer II

Full Stack Engineer II

Customer Support Specialist – Payroll