HR Operations Supervisor – Benefits

Puzzle

. Provide operational supervision, development, support, and guidance to the Managed Benefits Team .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,895 - $81,590 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational supervision and employee development within managed benefits, emphasizing effective communication, training delivery, and process improvement. Proficient in managing recruiting, onboarding, and performance management while ensuring client success through collaboration and strategic planning.

Highest-signal resume keywords

Employee MentorshipOperational Best PracticesSupervisory ExperienceBenefits ExperienceSHRM/PHR/CEBS Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Performance ManagementTime and Attendance TrackingPayroll ManagementProcess ImprovementTraining DevelopmentTask ManagementPresentation SkillsConfidential Information HandlingBenefits AdministrationRecruiting and Onboarding

Soft Skills

Effective CommunicationCollaborationCoachingOrganizational SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteZoomSmartsheet

Certifications & Qualifications

SHRM CertificationPHR CertificationCEBS Certification

Industry Keywords

Managed BenefitsHCM ExperienceEmployee TrainingClient SuccessSOP Development

About the role

Key responsibilities & impact

Provide operational supervision, development, support, and guidance to the Managed Benefits Team
Facilitate clear and effective employee and client communication
Create and deliver proactive employee training sessions based on client needs and opportunities
Lead internal and external collaboration to establish client success
Manage the internal recruiting and onboarding process for new hires to the Managed Benefits Team
Support team members in creating SOPs for managed benefits services and support
Collaborate with leadership on service improvements, resource allocation, and strategic planning
Own and address escalations and create action plans, supporting the team and clients
Perform supervisory duties including employee performance management, recognition and reward, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding
Perform other duties as assigned

Requirements

What you’ll need

Employee mentorship, coaching and development
Advanced understanding of operational and benefits-related best practices
Excellent written and oral communication
Ability to learn and navigate relevant systems and platforms
Ability to organize, manage, and track multiple detailed tasks and assignments with changing priorities and deadlines
Ability to deliver clear and effective presentations
Ability to handle sensitive and confidential information
Proficiency with Zoom, Microsoft Office Suite, or related software
Bachelor's degree and/or a minimum of three (3) years' related experience preferred
A minimum of two (2) years of supervisory experience in a fast-paced environment preferred
A minimum of two (2) years of related benefits and/or HCM experience preferred
Experience with online project boards preferred, such as Smartsheet
SHRM/PHR/CEBS Certification preferred
Demonstrated eye for process improvement
Prolonged periods of sitting at a desk and working on a computer
Must be able to move up to 15 pounds at times
Must be able to participate in video conferences/meetings