Puzzle 🧩🚀

Human Resources

• Support the execution of human resources plans and practices with the HR Team
• Perform I-9 compliance and file audits
• Conduct exit interviews and stay interviews
• Provide open enrollment support, potentially onsite
• Communicate with employees about open enrollment
• Facilitate meetings with clients, brokers, the HR team, and relevant internal PuzzleHR service teams
• Compile EEO-1 reporting
• Assist with employee onboarding support as next-level support after the Employee Onboarding Associate
• Create standard operating procedures
• Assist with internal client investigations
• Maintain employee records and information in client systems
• Provide HRIS recommendations for HCM projects and work directly with HCM system support
• Support lead HR initiatives involving employee relations, compensation administration, benefits, talent acquisition, and organizational talent development
• Partner with internal service teams to ensure accurate and efficient service delivery
• Provide input and support for HRSP projects
• Participate in developing and optimizing client systems and processes
• Maintain current knowledge of progressive HR practices, key trends, legal requirements, and applicable regulations
• Identify areas for continuous improvement of HR services and processes
• Participate in department staff meetings and other meetings and seminars
• Perform other assigned duties and responsibilities

Human Resource Generalist

Data Engineer

• Migrate, mirror, update, and maintain records between BodyShop Booster and external customer systems
• Review source data and ensure complete and accurate transfer to destination platforms
• Work with external management systems, reporting tools, and collision-industry platforms such as CCC ONE
• Maintain customer, vehicle, repair, appointment, and related operational information across multiple systems
• Reconcile data to identify missing, duplicated, inconsistent, or inaccurate records
• Investigate discrepancies and take corrective action
• Follow documented workflows and customer-specific requirements
• Handle PII and confidential customer information according to security and privacy requirements
• Document completed migrations, updates, exceptions, and unresolved issues
• Escalate system issues, unexpected data behavior, or workflow inconsistencies
• Meet turnaround-time expectations while maintaining high accuracy
• Assist with migration processes, documentation, checklists, and quality-control procedures
• Collaborate with Customer Experience, Support, Implementation, Product, and Engineering teams on data and integration issues

Data Migration Engineer

Administration

• Administer and maintain the GoHighLevel platform, including accounts, users, pipelines, opportunities, calendars, forms, and settings
• Build, manage, and optimize workflows, automations, triggers, campaigns, and sequences
• Create and maintain lead capture forms, surveys, landing pages, calendars, and other GoHighLevel assets
• Configure and manage CRM pipelines, stages, tags, custom fields, and lead-management processes
• Monitor automations and troubleshoot workflow and integration issues
• Set up and maintain integrations between GoHighLevel and third-party tools
• Support email, SMS, and other communication campaigns
• Manage contact data, including imports, segmentation, organization, and data quality
• Identify automation opportunities and improve operational efficiency
• Collaborate with internal teams to understand business requirements and implement GoHighLevel solutions
• Test workflows, automations, and integrations before deployment
• Monitor system performance and proactively identify potential issues
• Document CRM processes, workflows, and configurations
• Provide technical support and training to GoHighLevel users
• Stay current with GoHighLevel features, updates, integrations, and best practices

GoHighLevel Administrator

• Support the execution of human resources plans and practices with the HR Partner Team
• Interact directly with clients regarding employee relations, compensation administration, benefits, talent acquisition, and talent development
• Support preparation of employee policies and procedures
• Participate in developing department goals, objectives, processes, and systems
• Identify areas for continuous improvement of HR services and processes
• Assist with projects in the annual HR operational plan and participate in functional and cross-functional initiatives
• Maintain knowledge of legal requirements and state and federal regulations affecting HR functions
• Ensure policies, procedures, and reporting comply with applicable regulations
• Partner with stakeholders on HR-related processes and provide updates and reports
• Provide guidance on employee relations, leave of absence support, employee separations, and risk consulting
• Conduct employee investigations, including interviews, data gathering, results, and delivery
• Provide ad hoc training to client management teams on compliance, engagement, development, and leadership
• Create reports using HR metrics and analyze human capital data for trends
• Guide benefit plan design and employee enrichment programs
• Participate in department staff meetings and other meetings and seminars
• Ensure employee matters are handled consistently, fairly, and without discrimination
• Work with sales to onboard new clients and build and maintain client relationships
• Help guide transformational HR strategy and solutions for supported clients

Human Resource Service Partner, Bilingual

Payroll

• Process end-to-end payrolls for multiple clients using the vendor-specific platform
• Audit payroll data for earnings, deductions, and accruals
• Perform payroll balancing
• Manage new hires, terminations, compensation updates, and earnings/deduction changes
• Process off-cycle payrolls, bonuses, commissions, and retroactive adjustments
• Support payroll imports, integrations, and timekeeping data reviews
• Collect, validate, and process payroll inputs with clients
• Support new client onboarding by documenting payroll workflows, calendars, and operational processes
• Analyze procedures and recommend process improvements
• Develop and maintain client-specific payroll SOPs and onboarding documentation
• Transition payroll operations into standardized workflows
• Research and resolve payroll discrepancies and client inquiries
• Participate in payroll projects, system optimizations, and onboarding activities
• Collaborate cross-functionally to support payroll processing, data accuracy, and timely resolution
• Perform other duties as assigned

Human Resource Generalist

Data Migration Engineer

GoHighLevel Administrator

Human Resource Service Partner, Bilingual

Payroll Specialist