HR Operations Supervisor – Benefits

PuzzleHR

. Provide operational supervision, development, support, and guidance to the Managed Benefits Team .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,895 - $81,590 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational supervision and employee development within managed benefits services, emphasizing effective communication, training, and process improvement. Proficient in managing recruiting, onboarding, and performance management in a fast-paced environment.

Highest-signal resume keywords

Employee MentorshipOperational Best PracticesSupervisory ExperienceMicrosoft Office SuiteSHRM/PHR/CEBS Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Performance ManagementProcess ImprovementTraining DevelopmentOnboarding Process ManagementTime and Attendance TrackingPayroll ManagementPresentation SkillsBenefits AdministrationHCM ExperienceTask Management

Soft Skills

Effective CommunicationCollaborationOrganizational SkillsAdaptabilityCoaching

Tools & Technologies

ZoomSmartsheetMicrosoft Office Suite

Certifications & Qualifications

SHRM CertificationPHR CertificationCEBS Certification

Industry Keywords

Managed BenefitsEmployee DevelopmentRecruitingOnboardingClient Success

About the role

Key responsibilities & impact

Provide operational supervision, development, support, and guidance to the Managed Benefits Team
Proactively and consistently facilitate clear and effective employee and client communication
Create and deliver proactive employee training sessions for the team based on client needs and opportunities
Own, lead, and facilitate collaboration internally and externally to establish client success
Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Benefits Team
Support team members in the creation of SOPs for processes and procedures related to managed benefits services and support
Work in collaboration with leadership to address service improvements, allocation of resources, and strategic planning
Own, address, and create action plans for escalations and provide support to team and clients accordingly
Perform recurring supervisory duties including employee performance management, recognition and reward, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding
Perform other duties as assigned

Requirements

What you’ll need

Employee mentorship, coaching and development
Advanced understanding of operational and benefits-related best practices
Excellent written and oral communication
Effectively learn and navigate a variety of relevant systems and platforms
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Deliver clear and effective presentations
Handle sensitive and confidential information
Proficient with Zoom platform, Microsoft Office Suite or related software
Bachelor’s degree and/or a minimum of three (3) years’ related experience preferred
A minimum of two (2) years of supervisory experience in a fast-paced environment preferred
A minimum of two (2) years in related benefits and/or HCM experience preferred
Experience with online project boards preferred (Smartsheet)
SHRM/PHR/CEBS Certification preferred
Demonstrated eye for process improvement
Prolonged periods of sitting at a desk and working on a computer
Must be able to move up to 15 pounds at times
Must be able to participate in video conferences/meetings