Administrative Assistant

Pyramid Healthcare

. Answer incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders .

Posted 10/7/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while maintaining confidentiality and exercising discretion in handling sensitive information. Proficient in data entry and familiar with electronic health records and customer management systems, with a focus on organization and attention to detail.

Highest-signal resume keywords

Strong Verbal Communication SkillsStrong Written Communication SkillsData Entry ProficiencyBehavioral Healthcare ExperienceAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryElectronic Health Record ManagementCustomer Management SystemsAdministrative FunctionsConfidentiality Management

Soft Skills

EmpathyProfessionalismOrganizationCollaborationAdaptability

Industry Keywords

Behavioral HealthcareAdmissions ProcessClient RecordsFollow-Up ActionsStakeholder Communication

About the role

Key responsibilities & impact

Answer incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders
Provide general program information and clarify admissions or referral process next steps
Review authorized client records, including admission status, appointment times, assigned clinician, and discharge plans
Direct callers to appropriate departments or staff members
Gather accurate information and provide timely follow-up calls or emails
Maintain a calm, empathetic, solutions-focused demeanor during emotionally charged conversations
Document calls, messages, and follow-ups in the electronic health record or customer management system
Log contact information, call outcomes, and follow-up actions accurately
Coordinate with admissions, clinical, medical, billing, and other internal departments
Maintain updated knowledge of programs, services, and points of contact
Exercise discretion and maintain confidentiality
Complete required training and perform other assigned duties

Requirements

What you’ll need

Must reside in the state of Pennsylvania
High School diploma required
Bachelor’s degree preferred
Experience in administrative functions preferred
Experience within the behavioral healthcare field preferred
Strong verbal and written communication skills; able to interact with empathy and professionalism
Proficient in data entry and able to learn electronic systems quickly
Strong attention to detail, organization, and follow-through in a remote work environment
Ability to manage sensitive information and maintain confidentiality
Ability to work collaboratively with internal teams and adapt to changing needs and priorities
Completion of all required trainings as designated by the company and accreditation/licensing entities
Ability to sit for extended periods, talk, hear, and use standard office equipment
Minimal lifting up to 10 pounds may be required

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities