Pyramid Healthcare

General

• Support the Dispatch Supervisor in scheduling transport for Drivers across the organization in the assigned region
• Receive, route, and troubleshoot facility and driver calls
• Enter data and run reports, including reports related to Motive Care clients
• Schedule client transports to and from facilities
• Be available on call at least two weekends per month
• Attend required meetings, including in the absence of the Dispatch Supervisor
• Complete required reports associated with the Transportation Department
• Ensure driver availability when needed
• Support the supervisor with day-to-day operational needs
• Perform other duties as assigned

Dispatch Lead

Marketing

• Develop and maintain direct referral relationships in designated markets
• Provide clientele, marketing, and customer service activities within the marketing department
• Maintain existing referral sources and expand the referral base
• Develop business relationships within the assigned region
• Contribute to the overall company marketing plan
• Prepare required reports
• Assist in setting financial goals for the assigned region
• Interface with programs to understand client, program, and referral source needs
• Complete required and mandatory training hours
• Attend required meetings
• Perform other duties as assigned
• Perform local travel

Marketing Representative

Benefits Coordinator

• Coordinate new-hire benefit enrollment, qualifying life-event changes, and benefit terminations
• Respond to employee questions about eligibility, coverage, enrollment, deductions, claims navigation, and benefit resources
• Escalate complex benefits matters appropriately
• Maintain accurate employee benefit records across HRIS, benefits administration, payroll, and carrier systems
• Review enrollment and eligibility data, investigate discrepancies, and coordinate corrections
• Support annual open enrollment, including system configuration, employee communications, educational materials, tracking, and audits
• Assist with carrier invoice and eligibility-file reconciliation and resolve variances
• Assist with administration of medical, dental, vision, life, disability, flexible spending, health savings, retirement, wellness, and other benefit programs
• Provide administrative support for leave-related benefit continuation, premium collection, and return-to-work updates
• Assist with required notices, reporting, audits, and record retention related to benefit laws and plan requirements
• Prepare routine benefits reports and monitor service trends
• Coordinate with brokers, consultants, third-party administrators, and benefit carriers
• Protect confidential employee and health information and follow privacy, security, and records-management requirements
• Support benefits communications, employee education sessions, and other HR initiatives
• Complete required trainings and perform other duties as assigned
• No supervisory responsibilities

• Develop and maintain direct referral relationships in designated markets.
• Provide clientele, marketing, and customer service activities while maintaining positive community/public relations.
• Maintain existing referral sources and expand the referral base.
• Develop business relationships within the assigned region.
• Contribute to the overall company marketing plan.
• Prepare reports as required.
• Assist in setting financial goals for the assigned region.
• Interface with programs to understand client, program, and referral source needs.
• Complete required and mandatory training hours.
• Attend required meetings.
• Perform other duties as assigned.
• Work involves local travel and exposure to clients in behavioral healthcare settings.

Vice President

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

The VP of Total Rewards leads the organization’s enterprise compensation, benefits, retirement, well-being, and related rewards strategies. The position partners with executive leadership, Finance, Legal, Operations, and HR to deliver competitive, equitable, compliant, and financially sustainable programs that support workforce attraction, retention, engagement, organizational growth, and business performance. 

Essential Duties and Responsibilities: 

- Develop, execute, and regularly evaluate an enterprise total rewards strategy aligned with the company’s business goals, workforce strategy, values, growth priorities, and competitive position. 

- Design and manage Total Rewards goals and initiate specific programs to accomplish the organization’s compensation and benefits objectives that attract, engage, and retain top talent, while ensuring cost-effective implementation and alignment with our business objectives and values. 

- Analyze internal and external total rewards data; develop dashboards, reports, forecasts, and key performance indicators; identify trends, risks, cost drivers, and opportunities; and translate findings into clear recommendations for executive and operational decision-making. 

- Develop and maintain an enterprise compensation philosophy and governance framework that establishes market positioning, internal equity standards, decision rights, approval requirements, documentation expectations, and monitoring practices. 

- Oversee the design, implementation, administration, and governance of compensation programs, including base pay, geographic and job-family structures, incentives, bonuses, and other variable-pay arrangements, ensuring market competitiveness, internal equity, financial sustainability, and compliance with applicable legal and regulatory requirements. 

- Continuously monitor and analyze market trends, industry benchmarks, and compensation practices to ensure that our total reward programs remain competitive and relevant. 

- Leverage data and analytics to guide decisions, establish program baselines and targets, monitor utilization and outcomes, evaluate return on investment, and recommend changes that improve employee value, organizational effectiveness, compliance, and cost efficiency. 

- Serve as a strategic advisor to executive leadership and collaborate with Finance, Legal, Operations, Payroll, HR leaders, and business partners to align total rewards decisions with workforce needs, financial objectives, desired behaviors, compliance requirements, organizational culture, and growth priorities. 

- Own the total rewards operating budget and provide multi-year cost modeling, forecasting, and recommendations for compensation, health and welfare benefits, retirement programs, and vendor investments in partnership with Finance. 

- Lead the strategy, design, financial management, communication, and governance of employee benefits programs, including health and welfare, retirement, well-being, and other offerings that support employee experience and retention. Direct annual renewal and Open Enrollment activities, oversee broker, consultant, carrier, and vendor relationships, and ensure programs are effectively administered, communicated, and evaluated. 

- Oversee retirement and deferred compensation plan governance, including committee support, regulatory filings, audits, nondiscrimination testing, fiduciary processes, vendor performance, and employee education. 

- Lead total rewards due diligence, cost analysis, program comparison, and integration planning for acquisitions, new programs, market expansions, and other organizational growth initiatives. 

- Drive operational efficiency, controls, service standards, and continuous improvement across total rewards administration, including benefits, compensation, leave-related interfaces, retirement programs, payroll coordination, employee transactions, UKG processes, and vendor services. Communicate and promote Pyramid Healthcare’s mission and CORE Values. 

- Partner with HRIS, Payroll, Finance, and vendors to optimize UKG configurations, interfaces, data quality, security, reporting, and automation supporting compensation, benefits, retirement, and related employee transactions. 

- Establish and monitor controls, audit processes, compliance calendars, corrective-action plans, and reporting for total rewards programs, escalating material risks and recommendations to executive leadership and appropriate governance committees. 

- Must exercise discretion and maintain confidentiality with regard to all company information.

- Completion of all required trainings as designated by the company and accreditation/licensing entities. 

- Other duties as assigned. 

Supervisory Responsibilities:

Lead and develop a high-performing Total Rewards team by establishing clear priorities, service expectations, performance goals, succession plans, and development opportunities while fostering accountability, collaboration, innovation, and continuous improvement. 

Required Qualifications:

Education, Licensure, & Experience 

- Bachelor’s degree in a related field required. Master’s degree preferred. 

- At least 10 years of progressive experience in total rewards, including significant responsibility for compensation strategy, benefits and retirement plan design, financial analysis, HR systems, vendor governance, and regulatory compliance. 

- Prior vendor management experience. 

- 5+ years of supervisory experience. 

- Demonstrated success developing and executing enterprise total rewards strategies, compensation philosophies, program governance, and measurable cost, employee-experience, or workforce outcomes. 

- Professional certification such as Certified Compensation Professional, Certified Benefits Professional, Certified Employee Benefit Specialist, or SHRM-SCP is preferred. 

The starting compensation for this role is $150K/year; final compensation will be determined based on skills, experience, and qualifications.
Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

- Medical, Dental, and Vision Insurance

- Flexible Spending Accounts

- Life Insurance

- Paid Time Off

- 401(k) with Company Match

- Tuition Reimbursement

- Employee Recognition Programs

- Referral Bonus opportunities

- And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

Vice President of Total Rewards

• Conduct screening on potential client calls
• Complete all documentation associated with client calls
• Complete all required reports associated with Needs Assessment/Referral Development
• Handle on-call/off hours admissions, referral and transportation needs
• Maintain accurate bed availability throughout the entire Pyramid system
• Demonstrate conduct in keeping with Pyramid ethical standards
• Participate in training and development activities to enhance job knowledge and skills

Needs Assessment Coordinator – Part Time

• Conduct screening on potential client calls
• Complete all documentation associated with client calls
• Complete all required reports associated with Needs Assessment/Referral Development
• Handle on-call/off hours admissions, referral and transportation needs
• Maintain accurate bed availability throughout the entire Pyramid system
• Participate in training and development activities to enhance job knowledge and skills
• Provide client-focused behavioral healthcare support within Pyramid Healthcare’s addiction treatment, mental health recovery, and eating disorder treatment services

Needs Assessment Coordinator

Supervisor

• Provide day-to-day leadership and operational oversight for Client Transportation dispatch functions
• Provide direct supervision, coaching, performance management, and development for Dispatch staff and Team Leads
• Oversee dispatcher, ETA communication, facility request, and Modivcare functions
• Monitor transportation operations, scheduling, routing, driver utilization, request completion, and communication
• Coordinate staffing schedules, PTO and call-out coverage, workflow assignments, and contingency plans
• Prioritize same-day admissions and urgent transportation needs; escalate disruptions, capacity constraints, and unresolved requests
• Monitor workflow, service levels, call performance, documentation, and staff availability using MediRoutes, Salesforce, Smartsheet, Five9, Uber Health, Modivcare/TripCare, and Power BI
• Ensure accurate and timely transportation requests, client records, trip details, call dispositions, status updates, completion notes, and client communications
• Investigate complaints, driver concerns, client incidents, service failures, and operational disruptions
• Ensure compliance with emergency, incident, accident, elopement, nonresponsive-client, safety, privacy, and escalation procedures
• Conduct quality audits, review KPI dashboards and scorecards, identify trends, and implement coaching, recognition, corrective action, or process-improvement plans
• Lead huddles, shift handoffs, operational reviews, supervision meetings, onboarding, training, and department improvement initiatives
• Partner with Admissions, Facilities, Marketing, Nursing, driver leadership, and other departments
• Interview, select, onboard, train, schedule, assign work, coach, evaluate, and administer corrective action for staff
• Perform other duties as assigned

Dispatch Supervisor

• Train, coach, and supervise Needs Assessment Coordinators
• Carry out personnel management activities, including screening and selection, orientation, training and development, performance management, and employee functions
• Cultivate and manage relationships with staff and referral partners
• Support Needs Assessment Coordinators by taking calls during high-volume periods
• Collaborate with departments across the organization
• Ensure accuracy of bed management software for bed availability and scheduling
• Hold coordinators accountable to role standards
• Monitor quality by evaluating coordinator documentation and phone calls
• Serve as subject matter expert for Needs Assessment Coordinator duties
• Handle delegated on-call work
• Deliver key data in an actionable format
• Develop the team’s abilities and knowledge to support an industry-leading admissions team
• Complete data collection, aggregation, analysis, and reporting to support system/process pathway changes, identify quality concerns, and identify potential risks
• Perform other duties as assigned

Dispatch Lead

Marketing Representative

Benefits Coordinator

Marketing Representative

Vice President of Total Rewards

Needs Assessment Coordinator – Part Time

Needs Assessment Coordinator

Dispatch Supervisor

Needs Assessment Supervisor