Dispatch Supervisor

Pyramid Healthcare

. Provide day-to-day leadership and operational oversight for Client Transportation dispatch functions .

Posted 9/15/2026full-timeAltoona • Pennsylvania • United StatesMid-LevelSenior💰 $38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transportation operations management, including dispatch functions, staff supervision, and compliance with healthcare standards. Proficient in utilizing dispatch technology and performance metrics to enhance operational efficiency and service quality.

Highest-signal resume keywords

Transportation Operations ManagementDispatch Technology ProficiencyStaff Supervision and CoachingKPI Analysis and ReportingCompliance with Healthcare Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation CoordinationDispatch OperationsPerformance ManagementQuality AuditingWorkforce SchedulingOperational AnalysisRouting and SchedulingCRM SystemsTelephony SystemsDocumentation Standards

Soft Skills

LeadershipCommunicationConflict ResolutionOrganizational SkillsTime Management

Tools & Technologies

MediRoutesSalesforceSmartsheetFive9Uber HealthModivcareTripCarePower BI

Industry Keywords

Healthcare AdministrationLogisticsOperations ManagementCARF StandardsBehavioral Healthcare TransportationNon-Emergency Medical TransportationFederal and State Compliance

About the role

Key responsibilities & impact

Provide day-to-day leadership and operational oversight for Client Transportation dispatch functions
Provide direct supervision, coaching, performance management, and development for Dispatch staff and Team Leads
Oversee dispatcher, ETA communication, facility request, and Modivcare functions
Monitor transportation operations, scheduling, routing, driver utilization, request completion, and communication
Coordinate staffing schedules, PTO and call-out coverage, workflow assignments, and contingency plans
Prioritize same-day admissions and urgent transportation needs; escalate disruptions, capacity constraints, and unresolved requests
Monitor workflow, service levels, call performance, documentation, and staff availability using MediRoutes, Salesforce, Smartsheet, Five9, Uber Health, Modivcare/TripCare, and Power BI
Ensure accurate and timely transportation requests, client records, trip details, call dispositions, status updates, completion notes, and client communications
Investigate complaints, driver concerns, client incidents, service failures, and operational disruptions
Ensure compliance with emergency, incident, accident, elopement, nonresponsive-client, safety, privacy, and escalation procedures
Conduct quality audits, review KPI dashboards and scorecards, identify trends, and implement coaching, recognition, corrective action, or process-improvement plans
Lead huddles, shift handoffs, operational reviews, supervision meetings, onboarding, training, and department improvement initiatives
Partner with Admissions, Facilities, Marketing, Nursing, driver leadership, and other departments
Interview, select, onboard, train, schedule, assign work, coach, evaluate, and administer corrective action for staff
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business Administration, Logistics, Operations Management, Human Services, or a related field preferred
A minimum of three years of experience in dispatch, transportation coordination, healthcare operations, call-center operations, or a related field is preferred
Previous supervisory or leadership experience is preferred
Experience with transportation routing, CRM, telephony, work-management, reporting, or non-emergency medical transportation platforms is preferred
Knowledge of CARF standards and behavioral healthcare transportation practices is preferred
Excellent oral and written communication, interpersonal, coaching, conflict-resolution, organizational, and time-management skills
Strong leadership and performance-management skills
Ability to analyze operational information, reports, and KPI dashboards, identify trends or root causes, and implement practical solutions
Working knowledge of dispatch technology, transportation workflows, workforce scheduling, quality auditing, and documentation standards
Ability to prioritize competing operational needs and respond appropriately to high-volume periods, service disruptions, crisis situations, and changing business needs
Ability to build collaborative relationships across departments and resolve or escalate operational concerns
Working knowledge of applicable federal and state standards and compliance requirements
Must exercise discretion and maintain confidentiality
Completion of all required trainings designated by the company and accreditation/licensing entities
Ability to provide own transportation when local travel is necessary

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities