Needs Assessment Team Lead

Pyramid Healthcare

. Serve as subject matter expert for all workflows for assigned lines of business .

Posted 10/8/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training development and execution, with a focus on quality management and performance metrics. Capable of providing leadership feedback and navigating complex customer interactions effectively.

Highest-signal resume keywords

Training DevelopmentQuality ManagementData Entry AccuracyCustomer Service SkillsDecision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call DocumentationLead ReportingKPI MaintenanceTelephonic CommunicationWorkflow Management

Soft Skills

LeadershipPrioritizationDeadline ManagementConflict ResolutionTeam Collaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Veteran InitiativesClinical Staff CollaborationEscalated Call Handling

About the role

Key responsibilities & impact

Serve as subject matter expert for all workflows for assigned lines of business
Work with the Training Team and/or Supervisors to establish training schedules
Assist with development and maintenance of training materials
Train all new hires and assist with ongoing training for existing teammates
Provide leadership with timely feedback on training successes and improvement areas
Lead Quality Management for the entire team, ensuring leads are tended to timely and scheduling opportunities are resolved
Review Call Detail information daily to maximize scheduling opportunities
Prepare daily telephonic, call documentation, and lead reports for leadership
Assist the team with taking calls, up to but not limited to 50% of the time
Assist with ancillary work as stipulated by the supervisor
Navigate Veteran initiatives as appropriate per line of business
Assist with escalated calls

Requirements

What you’ll need

High School Diploma or GED
At least 6 months as top performing teammate
Maintained defined KPIs for last 6 months of employment
No disciplinary action within last year of employment
Accuracy of data entry
Ability to work with clinical staff
Ability to work with difficult phone calls
Ability to set priorities and meet deadlines
Demonstrate good customer service skills
Demonstrate good decision making

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
Personal and professional growth opportunities