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QAD

Client Engagement Manager

QAD

. Partner with Account Executives from early-stage opportunities to shape services positioning and deal strategy .

Posted 11/2/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Professional Services and Solutions Consulting, with a strong focus on writing and negotiating Statements of Work, structuring services pricing, and applying ERP implementation methodologies. Proven ability to collaborate with Account Executives and manage project scope under sales-cycle pressure while maintaining high standards of communication and governance.

Highest-signal resume keywords
Professional Services ExperienceStatement Of Work NegotiationERP Implementation MethodologiesPricing Strategy AcumenCRM/CPQ Tool Proficiency

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Statement Of Work WritingProject Scope EstimationServices Pricing StructuringRisk IdentificationGovernance Under Pressure
Soft Skills
Executive-Level CommunicationCollaboration Across Time ZonesCommercial Acumen
Tools & Technologies
SalesforceServices Estimation Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
ERPEnterprise SaaSManufacturingSupply ChainSales Cycle

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Partner with Account Executives from early-stage opportunities to shape services positioning and deal strategy
  • Lead structured discovery covering pain points, workflows, success criteria, delivery considerations, and training requirements
  • Support solution architecture and define services components, including deliverables, timeline, and effort
  • Enforce engagement request prioritization and direct Tier 2 and smaller opportunities to self-service playbooks
  • Draft and validate Statements of Work, defining scope boundaries, assumptions, dependencies, and acceptance criteria
  • Validate pricing, discounting, and total cost of ownership to protect deal economics
  • Review services pricing, risk-sharing, and contract terms for policy consistency
  • Recommend delivery resource allocation based on scope, timeline, and required skill sets
  • Serve as the primary Professional Services liaison to the Account Executive throughout the sales cycle
  • Participate in deal reviews and ensure alignment with Services Delivery before deal closure
  • Track win/loss drivers and request patterns to improve playbooks and resource allocation
  • Maintain knowledge of service offerings and industry-specific playbooks
  • Co-lead the hand-off from Sales to Services Delivery with a complete, validated SOW and discovery artifacts
  • Act as an escalation point for pre-sales misalignment or scope disputes before project kick-off
  • Feed field learnings back into scoping standards and estimation models

Requirements

What you’ll need
  • 5+ years in Professional Services, Solutions Consulting, or Pre-Sales within ERP or enterprise SaaS environments
  • Demonstrated experience writing and negotiating Statements of Work
  • Experience estimating project scope and effort
  • Experience structuring services pricing
  • Working knowledge of ERP implementation methodologies; manufacturing, supply chain, or related domains strongly preferred
  • Experience partnering directly with Account Executives in a matrixed Sales / Delivery organization
  • Strong commercial acumen in pricing strategy, margin protection, forecasting, and contract structuring
  • Ability to translate discovery findings into an executable, well-bounded scope of work
  • Comfortable applying pricing and scoping discipline under sales-cycle time pressure
  • Proficiency with CRM/CPQ tooling such as Salesforce and services estimation tools
  • Executive-level written and verbal communication skills
  • Bachelor’s degree required
  • Willingness to travel as required for key client engagements and on-site discovery workshops
  • Ability to operate across time zones in support of global account teams
  • High level of rigor in scope definition, risk identification, and governance under sales-cycle time pressure

Benefits

Comp & perks
  • PTO
  • 401K matching
  • Healthcare/Medical Insurance plans
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible remote work
  • Flexibility to lead in-person customer workshops in your market
  • Opportunities for growth
  • Collaborative culture
  • Equal opportunity employment