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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates excellent communication skills in both spoken and written German, with a focus on customer service and support. Proficient in handling customer inquiries and complaints while utilizing various IT systems effectively.
Highest-signal resume keywords
Excellent Spoken German (C1 Level)Strong Communication SkillsCustomer Service ExperienceIT Systems ProficiencyClear German Pronunciation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsCustomer Service Orientation
Tools & Technologies
IT Systems
Certifications & Qualifications
Clean Basic Police Clearance Certificate
Industry Keywords
Credit Card ServicesCustomer Complaints HandlingProduct Portfolio KnowledgeOnline Services Advice
About the role
Key responsibilities & impact- Answering and handling calls from credit cardholders
- Processing emails and maintaining master data
- Advising customers on online services, card terms and conditions, and bonus programs
- Assisting with questions about credit card statements, associated services, and the product portfolio
- Serving as the first point of contact for customers with complaints of any kind
- Corresponding with credit cardholders, banks, and merchants
Requirements
What you’ll need- Excellent spoken and written German (minimum C1 level)
- Clear, standard German pronunciation without a regional accent
- Strong communication skills and an interest in providing advice by phone
- Enjoyment of working with various IT systems
- English skills are desirable but not required
- A clean basic police clearance certificate, available at the start of employment
- A signed internal declaration at the start of employment confirming that your financial affairs are in order (e.g., no personal insolvency or wage garnishment)
- Please state your earliest possible start date and salary expectations in your application
Benefits
Comp & perks- €50 tax-free non-cash benefit per month
- Attractive premium payments
- 30+ days of annual leave
- Option to work remotely from home for up to 50% of working hours
- Work schedules provided well in advance and a compensatory day off when working on weekends
- Company pension scheme
- Employer-funded savings benefits
- Pluxee benefits card with a monthly tax-free credit of €50
- Health and wellness programs (health days, sports groups, etc.)
- Free parking in the heart of Saarbrücken
- Use of a job ticket for public transportation
- Work in a collaborative team and at modern workstations
- Comprehensive opportunities for professional development and further training
- On-site cafeteria with meal subsidy