qards GmbH

Call Center Representative

• Answering and handling calls from credit cardholders
• Processing emails and maintaining master data
• Advising customers on online services, card terms and conditions, and bonus programs
• Assisting with questions about credit card statements, associated services, and the product range
• Serving as the first point of contact for customers with complaints of any kind
• Corresponding with credit cardholders, banks, and merchants

Call Center Agent – Inbound

• Receive and handle calls from credit cardholders
• Process emails and maintain master data
• Advise customers on online services, card terms and conditions, and bonus programs
• Assist with questions about credit card statements, associated services, and the product portfolio
• Serve as the first point of contact for customers with complaints of any kind
• Correspond with credit cardholders, banks, and merchants