Call Center Agent – Inbound

qards GmbH

. Answering and handling calls from credit cardholders .

Posted 9/21/2026full-timeSaarbrücken • GermanyMid-LevelSenior💰 €2,530 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in German, both spoken and written, with a focus on customer service and problem resolution. Proficient in handling customer inquiries and complaints while utilizing various IT systems effectively.

Highest-signal resume keywords

Strong Communication SkillsGerman Language Proficiency (C1 Level)Customer Service ExperienceIT Systems ProficiencyComplaint Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear Spoken CommunicationInterpersonal SkillsAdvisory Skills

Certifications & Qualifications

Unblemished Basic Criminal Record Certificate

Industry Keywords

Credit Card ServicesCustomer InquiriesOnline ServicesCard Terms and ConditionsBonus Programs

About the role

Key responsibilities & impact

Answering and handling calls from credit cardholders
Processing emails and maintaining master data
Advising customers on online services, card terms and conditions, and bonus programs
Assisting with questions about credit card statements, associated services, and the product range
Serving as the first point of contact for customers with complaints of any kind
Corresponding with credit cardholders, banks, and merchants

Requirements

What you’ll need

Strong communication skills and an interest in providing advice by phone
Excellent German language skills, both spoken and written (minimum C1 level)
Clear, accent-neutral spoken communication
Enjoyment of working with a range of IT systems
English skills desirable but not essential
An unblemished basic criminal record certificate at the start of employment
A signed internal declaration at the start of employment confirming that financial circumstances are in order (e.g., no personal insolvency or wage garnishment)
Willingness to work Monday to Sunday between 7:00 a.m. and 11:00 p.m. on a five-day week
Willingness to work full-time or part-time (minimum 20 hours per week)

Benefits

Comp & perks

€50 tax-free non-cash benefit per month
Attractive shift premiums
30+ days of annual leave
Option to work remotely from home for up to 50% of working hours
Shift schedules provided well in advance
Additional day off in lieu for weekend work
Company pension scheme
Capital-forming benefits
Pluxee benefits card with a monthly tax-free credit of €50
Health and wellness programs (health days, sports groups, company bike scheme, etc.)
Free parking in the heart of Saarbrücken
Use of a job ticket for travel on public transportation
Modern workspaces
Extensive professional development and further training opportunities
Cafeteria with subsidized meals
Work in a collaborative team