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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both German and English, with a focus on customer service and problem resolution. Proficient in handling customer inquiries and complaints while maintaining accurate data and records.
Highest-signal resume keywords
Strong Communication SkillsGerman Language Proficiency (C1 Level)Customer Service ExperienceIT Systems FamiliarityPolice Clearance Certificate
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Passion for Providing AdviceEnjoyment of Working with Customers
Industry Keywords
Credit Card ServicesCustomer Complaints HandlingProduct Portfolio KnowledgeRewards ProgramsMaster Data Maintenance
About the role
Key responsibilities & impact- Answering and handling calls from cardholders
- Processing emails and maintaining master data
- Advising customers on online services, card terms and conditions, and rewards programs
- Assisting with questions about credit card statements, related services, and the product portfolio
- Acting as the first point of contact for customers with complaints of any kind
- Corresponding with cardholders, banks, and merchants
Requirements
What you’ll need- Strong communication skills and a passion for providing advice by phone
- Excellent German language skills, both written and spoken (minimum C1 level)
- Clear, standard German pronunciation without a regional accent
- Enjoyment of working with different IT systems
- English language skills are desirable but not required
- At the start of employment, an unblemished basic police clearance certificate
- At the start of employment, a signed internal declaration confirming that your financial circumstances are in order (e.g., no personal insolvency or wage garnishment)
- Please state your earliest possible start date and salary expectations in your application
Benefits
Comp & perks- €50 tax-free monthly non-cash benefit
- Attractive additional allowances
- 30+ days of vacation per year
- Opportunity to work remotely from home for up to 50% of working hours
- Schedules provided well in advance, plus a day off in lieu when working on weekends
- Company pension plan
- Employer-supported savings benefits
- Pluxee benefits card with a €50 monthly tax-free credit
- Health programs (health days, sports groups, etc.)
- Free parking in the heart of Saarbrücken
- Job ticket for travel on public transportation
- Work in a collaborative team and at modern workstations
- Comprehensive development and further training opportunities
- Canteen with meal subsidy