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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and activation, with a focus on delivering training and support for healthcare technology solutions. Proficient in developing tailored activation plans and optimizing workflows to enhance customer success and operational efficiency.
Highest-signal resume keywords
Customer Success ExperienceTraining DeliveryWorkflow OptimizationMicrosoft Office ProficiencyHealthcare Administration Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOnboardingActivation PlanningWorkflow CoordinationData Privacy Understanding
Soft Skills
Strong Communication SkillsRelationship-BuildingOrganizational SkillsProactive MindsetAttention to Detail
Tools & Technologies
SaaS SolutionsDigital Health SolutionsQbCheck Workflows
Industry Keywords
Healthcare OrganisationsNHSCustomer-Facing RoleInformation Governance
About the role
Key responsibilities & impact- Act as the primary point of contact for newly implemented customers during the activation phase
- Deliver onboarding sessions, activation meetings, training workshops, and adoption reviews
- Create tailored activation plans supporting rapid and sustainable adoption
- Develop expertise in QbCheck workflows, assignments, templates, reminders, and administrative best practices
- Support customers in configuring and optimising workflows to improve operational efficiency
- Train customer administrators and operational teams on effective platform use
- Help customers identify and overcome barriers to adoption and utilisation
- Share best practices and successful implementation examples across healthcare organisations
- Support large-scale deployment activities, including assignment setup, communications, and workflow coordination
- Create and maintain activation resources, guides, and playbooks
- Partner with Account Managers, Account Directors, and Clinical Advisors on customer success objectives
- Monitor customer engagement and utilisation, escalating risks and opportunities where appropriate
- Deliver customer support remotely and through occasional on-site visits
Requirements
What you’ll need- 6-12 months or more of professional experience gained through an internship, placement year, graduate programme, customer-facing role, or similar experience
- Strong communication and relationship-building skills
- Excellent organisational skills and attention to detail
- Ability to manage multiple projects and priorities simultaneously
- Proactive mindset and willingness to take ownership of tasks and outcomes
- Confidence learning new technologies, systems, and processes
- Experience working with Microsoft Office applications
- Customer-focused approach with a passion for helping customers succeed
- Ability to deliver training, presentations, or workshops to a variety of audiences
- Understanding of confidentiality, data privacy, and information governance principles
- Experience in customer success, customer support, healthcare administration, commercial support, or another customer-facing role
- Experience working with healthcare organisations, particularly within the NHS
- Experience supporting software, SaaS, healthcare technology, or digital health solutions
Benefits
Comp & perks- 30 days annual leave, plus bank holidays
- Private Medical Insurance, including dental and optical support
- Pension scheme with salary sacrifice option
- Company socials and team events
- Annual company offsite in Stockholm
- Meaningful projects contributing to ADHD awareness and healthcare transformation
- Collaboration with leading experts
- Professional growth through education, certifications, and opportunities to expand expertise across different technologies