Qbtech

Associate

• Act as the primary point of contact for newly implemented customers during the activation phase
• Deliver onboarding sessions, activation meetings, training workshops, and adoption reviews
• Create tailored activation plans supporting rapid and sustainable adoption
• Develop expertise in QbCheck workflows, assignments, templates, reminders, and administrative best practices
• Support customers in configuring and optimising workflows to improve operational efficiency
• Train customer administrators and operational teams on effective platform use
• Help customers identify and overcome barriers to adoption and utilisation
• Share best practices and successful implementation examples across healthcare organisations
• Support large-scale deployment activities, including assignment setup, communications, and workflow coordination
• Create and maintain activation resources, guides, and playbooks
• Partner with Account Managers, Account Directors, and Clinical Advisors on customer success objectives
• Monitor customer engagement and utilisation, escalating risks and opportunities where appropriate
• Deliver customer support remotely and through occasional on-site visits

Service Support Associate

Customer Support

• Act as the primary point of contact for newly implemented customers during the activation phase
• Deliver onboarding sessions, activation meetings, training workshops, and adoption reviews
• Create tailored activation plans to support rapid and sustainable customer adoption
• Develop expertise in QbCheck workflows, assignments, templates, reminders, and administrative best practices
• Support customers in configuring and optimising workflows to improve operational efficiency
• Train customer administrators and operational teams on effective platform use
• Help customers identify and overcome barriers to adoption and utilisation
• Share best practices and successful implementation examples across healthcare organisations
• Support large-scale deployment activities, including assignment setup, communications, and workflow coordination
• Create and maintain activation resources, guides, and playbooks
• Partner with Account Managers, Account Directors, and Clinical Advisors on customer success objectives
• Monitor customer engagement and utilisation, escalating risks and opportunities where appropriate
• Deliver customer support remotely and through occasional on-site visits

Service Support Associate

Service Support Specialist