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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and activation, focusing on tailored activation plans and effective training for healthcare organisations. Proficient in managing customer relationships and optimising workflows to enhance operational efficiency.
Highest-signal resume keywords
Customer Success ExperienceTraining DeliveryWorkflow OptimisationMicrosoft Office ProficiencyHealthcare Administration Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
QbCheck WorkflowsActivation PlanningProject ManagementData Privacy UnderstandingSaaS Support Experience
Soft Skills
Strong Communication SkillsRelationship-BuildingOrganisational SkillsProactive MindsetAttention to Detail
Industry Keywords
Healthcare TechnologyDigital Health SolutionsNHS ExperienceCustomer-Facing RoleInformation Governance Principles
About the role
Key responsibilities & impact- Act as the primary point of contact for newly implemented customers during the activation phase
- Deliver onboarding sessions, activation meetings, training workshops, and adoption reviews
- Create tailored activation plans to support rapid and sustainable customer adoption
- Develop expertise in QbCheck workflows, assignments, templates, reminders, and administrative best practices
- Support customers in configuring and optimising workflows to improve operational efficiency
- Train customer administrators and operational teams on effective platform use
- Help customers identify and overcome barriers to adoption and utilisation
- Share best practices and successful implementation examples across healthcare organisations
- Support large-scale deployment activities, including assignment setup, communications, and workflow coordination
- Create and maintain activation resources, guides, and playbooks
- Partner with Account Managers, Account Directors, and Clinical Advisors on customer success objectives
- Monitor customer engagement and utilisation, escalating risks and opportunities where appropriate
- Deliver customer support remotely and through occasional on-site visits
Requirements
What you’ll need- 6-12 months or more of professional experience gained through an internship, placement year, graduate programme, customer-facing role, or similar experience
- Strong communication and relationship-building skills
- Excellent organisational skills and attention to detail
- Ability to manage multiple projects and priorities simultaneously
- Proactive mindset and willingness to take ownership of tasks and outcomes
- Confidence learning new technologies, systems, and processes
- Experience working with Microsoft Office applications
- Customer-focused approach with a passion for helping customers succeed
- Ability to deliver training, presentations, or workshops to a variety of audiences
- Understanding of confidentiality, data privacy, and information governance principles
- Experience in customer success, customer support, healthcare administration, commercial support, or another customer-facing role
- Experience working with healthcare organisations, particularly within the NHS
- Experience supporting software, SaaS, healthcare technology, or digital health solutions
Benefits
Comp & perks- 30 days annual leave, plus bank holidays
- Private Medical Insurance, including dental and optical support
- Pension scheme with salary sacrifice option
- Company socials and team events
- Annual company offsite in Stockholm, bringing together colleagues from across the business
- Meaningful projects contributing to ADHD awareness and healthcare transformation
- Professional growth through education, certifications, and opportunities to expand expertise across different technologies
- Collaboration with leading experts while developing cutting-edge products and services