Digital Payments Specialist

QCR Holdings, Inc.

. Provide technical and operations support for debit card and instant payment solutions .

Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in debit card operations and instant payment solutions, with strong analytical and troubleshooting skills to support internal customers effectively. Maintains knowledge of digital payment systems and compliance with regulatory policies while fostering collaboration and innovation.

Highest-signal resume keywords

Debit Card OperationsInstant PaymentsCustomer Service SkillsAnalytical SkillsProficiency With Outlook, Excel, Word

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingIssue ResolutionData EntryFraud-Related ProcessesSystem MaintenanceTestingReport ReviewDigital Payment SystemsCard MaintenanceAccount Balancing

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem-Solving SkillsAbility To Work IndependentlyAbility To Collaborate

Tools & Technologies

SilverLakePayCenterSynergyMConsoleVisa OnlinePrologueVerafinJH Card Portal

Industry Keywords

BankingFinancial InstitutionDigital WalletsFedNowRTP3-D SecureRegulatory PoliciesPayment Systems

About the role

Key responsibilities & impact

Provide technical and operations support for debit card and instant payment solutions
Assist internal bank staff with client inquiries, account maintenance, issue resolution, transaction processing, and related controls
Maintain knowledge of personal and business cards, digital wallets, card controls, FedNow, RTP, and 3-D Secure
Develop and maintain proficiency in SilverLake, PayCenter, Synergy, mConsole, Visa Online, Prologue, Verafin, and JH Card Portal
Provide support to internal customers by email, phone, and instant message
Investigate digital payment inquiries, perform system maintenance and testing, troubleshoot issues, and engage appropriate resources for resolution
Perform card maintenance, data entry, internal account balancing, sight draft processing, report review, and fraud-related processes
Recommend process or product improvements
Participate in software conversions and upgrades, including data validation, testing, planning, training, and data entry
Comply with applicable company and regulatory policies, procedures, and requirements
Foster a culture of inclusion, innovation, collaboration, accountability, achievement, and passion

Requirements

What you’ll need

High school diploma or equivalent required
Two years of experience in banking or a similar financial institution preferred
Experience with debit card operations, instant payments, payment systems, or fraud-related processes preferred
Strong customer service skills required
Strong written and verbal communication skills required
Strong computer skills, including proficiency with Outlook, Excel, Word, and web browsers
Strong analytical, troubleshooting, and problem-solving skills
Ability to ask effective questions, assess information, and escalate issues appropriately
Ability to prioritize time-sensitive work, maintain accuracy, and work independently and collaboratively in a fast-paced environment
Ability to learn and work effectively across multiple digital payment systems

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
FSA
HSA
401K
Employee Stock Purchase Plan
Paid Time Off
Paid Holidays
Voluntary Supplemental Insurance
Occasional overtime outside of normal business hours to support projects