QCR Holdings, Inc.

General

• Provide technical and operations support for debit card and instant payment solutions
• Assist internal bank staff with client inquiries, account maintenance, issue resolution, transaction processing, and related controls
• Maintain knowledge of personal and business cards, digital wallets, card controls, FedNow, RTP, and 3-D Secure
• Develop and maintain proficiency in SilverLake, PayCenter, Synergy, mConsole, Visa Online, Prologue, Verafin, and JH Card Portal
• Provide support to internal customers by email, phone, and instant message
• Investigate digital payment inquiries, perform system maintenance and testing, troubleshoot issues, and engage appropriate resources for resolution
• Perform card maintenance, data entry, internal account balancing, sight draft processing, report review, and fraud-related processes
• Recommend process or product improvements
• Participate in software conversions and upgrades, including data validation, testing, planning, training, and data entry
• Comply with applicable company and regulatory policies, procedures, and requirements
• Foster a culture of inclusion, innovation, collaboration, accountability, achievement, and passion

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