Senior Support Engineer, EMEA

Qdrant

. Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously .

Posted 9/22/2026full-timeRemote • France, Netherlands, Spain, GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on Kubernetes environments, scripting in Python, and automation. Proficient in troubleshooting production issues and collaborating with engineering teams to enhance product performance and customer satisfaction.

Highest-signal resume keywords

Kubernetes ExpertisePython ScriptingAWS, GCP, Or Azure ExperienceIncident Investigation LeadershipObservability Tools Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KubernetesPythonKafkaDatabase InternalsTerraformInfrastructure-As-CodeAutomationVector Database TechnologiesProduction SupportTechnical Documentation

Soft Skills

Clear CommunicationCollaborationInitiative

Tools & Technologies

PrometheusGrafanaAI-Assisted ToolingSlack

Certifications & Qualifications

Certified Kubernetes Administrator (CKA)

Industry Keywords

Cloud InfrastructureNetworkingStorageObservabilitySecurity

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGrafanaKafkaKubernetesPrometheusPythonTerraform

About the role

Key responsibilities & impact

Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously
Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer
Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes
Use AI-assisted tooling to speed up triage where helpful
Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product
Build and maintain internal tools that make support workflows faster and more observable
Write and maintain documentation for customers and the internal team
Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company

Requirements

What you’ll need

5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments
Strong, hands-on Kubernetes skills
Proficient in Python or a similar language for scripting and automation
Experience with Kafka or similar distributed messaging systems
Comfortable working in AWS, GCP, or Azure
Solid understanding of database internals and how they behave under production load
A Certified Kubernetes Administrator (CKA) credential is a plus
Familiarity with vector search or vector database technologies
Terraform and infrastructure-as-code experience
Security background is a plus
Experience with observability tools such as Prometheus or Grafana
Experience automating support workflows
Clear communication with technical and non-technical audiences

Benefits

Comp & perks

A competitive salary with additional perks
Flexible working hours and async-friendly culture
Choose your own laptop equipment
For US-based full-time employees: 401k match
For US-based full-time employees: health, dental, and vision insurance
For US-based full-time employees: flexible PTO policy