Qdrant

Solutions Engineer

• Translate architectural requirements such as Multi-AZ, sharding, and replication into accurate pricing models and contract terms
• Work alongside senior team members to protect deal value
• Coordinate with Support, Product, and Engineering to unblock proofs of concept (POCs)
• Keep the technical sales workflow moving in Jira and Salesforce
• Identify noisy neighbour issues, latency bottlenecks, and resource contention before they affect renewals or expansions
• Join discovery sessions to validate use cases and map migration paths from Elastic, Solr, and OpenSearch to Qdrant
• Help specify high-availability search clusters meeting customer SLAs and throughput needs
• Act as a technical point of contact during customer evaluations
• Help customers reach value quickly

Support Engineer

• Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously
• Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer
• Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes
• Use AI-assisted tooling to speed up triage where helpful
• Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product
• Build and maintain internal tools that make support workflows faster and more observable
• Write and maintain documentation for customers and the internal team
• Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company

Solutions Engineer

Senior Support Engineer, EMEA