Senior Technical Customer Manager, APAC

Qdrant

. Own strategic APAC accounts end to end, from onboarding through production, scaling, and expansion .

Posted 10/22/2026full-timeRemote • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic APAC accounts, focusing on customer onboarding, technical ownership, and growth opportunities within cloud-native infrastructure. Proficient in collaborating with engineering and IT teams to ensure successful deployment and performance tuning.

Highest-signal resume keywords

Customer-Facing Technical RolesCloud-Native InfrastructureKubernetesTechnical EvaluationsClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementSolutions ArchitecturePerformance TuningScaling ProblemsNegotiation Skills

Soft Skills

Independent Decision-MakingCollaboration

Tools & Technologies

Qdrant CloudTerraformAWSGCPAzure

Industry Keywords

AIData InfrastructureDatabase InfrastructureEnterprise ExperienceAPAC Region

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesTerraform

About the role

Key responsibilities & impact

Own strategic APAC accounts end to end, from onboarding through production, scaling, and expansion
Serve as the primary technical owner for the largest regional customers
Run health checks and architecture reviews and identify growth opportunities
Work directly with customer engineering teams on deployment, configuration, and performance tuning across Qdrant Cloud and self-hosted Kubernetes environments
Resolve most technical questions during APAC hours and escalate edge cases to Support and Engineering with clear diagnostics
Set expectations regarding scope, priorities, and customization requests
Align engineering, IT, and security stakeholders on next steps and timelines
Support Account Executives with new opportunities and proofs of concept
Help regional partners' technical teams position and deploy Qdrant
Bring APAC customer feedback to Product and Engineering
Help develop playbooks and processes for regional growth

Requirements

What you’ll need

6+ years in customer-facing technical roles (Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer) at an AI, data, or database infrastructure company
Hands-on experience with cloud-native infrastructure: Kubernetes, Terraform, and at least one major cloud (AWS, GCP, or Azure)
Ability to reason about memory, performance, and scaling problems
Experience supporting technical evaluations and managing long-term customer relationships
Enterprise experience negotiating with engineering, IT, and security teams
Ability to work independently in a startup environment and make decisions without close supervision
Based in APAC, ideally Australia
Clear communication in English
Ability to occasionally join early or late calls with teammates in Europe and the US

Benefits

Comp & perks

A remote-first, international team working on cutting-edge AI infrastructure
Competitive salary with additional perks
Flexible working hours and async-friendly culture
High ownership and real impact
Open-source, engineering-driven culture
Choose your own laptop equipment
For US-based full-time employees: 401k match, health, dental, and vision insurance
For US-based full-time employees: flexible PTO policy