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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cybersecurity SaaS, focusing on client success management, technical data translation for business impact, and fostering strong relationships with decision makers. Proficient in driving product adoption and enhancing security posture through collaboration with technical teams.
Highest-signal resume keywords
Client Success ManagementCybersecurity SaaS ExperienceSecurity Solutions KnowledgeSOC Workflow FamiliarityFluent in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingTechnical Data TranslationBusiness Impact Communication
Industry Keywords
Net Retention RateOnboarding PlaybookMonthly Business ReviewsQuarterly Business ReviewsLog IngestionDetection TuningVoice of the CustomerProduct AdoptionSecurity PostureExpansion Opportunities
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Build and maintain trusted relationships with decision makers
- Own the end-to-end success lifecycle, driving Net Retention Rate and identifying expansion opportunities
- Conduct Monthly and Quarterly Business Reviews (QBRs) bridging technical detection tuning and high-level business resilience
- Execute the onboarding playbook to ensure global organizations receive value within the first weeks
- Partner with client engineers and analysts to streamline log ingestion, integrations, and detection tuning
- Identify gaps in clients' security posture to drive deep product adoption
- Act as the Voice of the Customer for Product and Engineering teams to influence the roadmap
Requirements
What you’ll need- 8+ years of CSM-related experience in Cybersecurity SaaS
- Deep knowledge of Security Solutions and SOC workflows
- Former experience in SOC organisations is highly valued
- Exceptional ability to translate technical data into business impact for non-technical stakeholders
- Fluent in French and English
Benefits
Comp & perks- Flexible work environment: Remote, hybrid, or in-office, whatever works best for you
- Career growth opportunities: as we scale, so do the opportunities to take on more responsibility