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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital PCR and molecular biology, providing technical support and training while effectively engaging with customers to recommend QIAGEN solutions. Strong problem-solving and troubleshooting abilities are essential for success in this role.
Highest-signal resume keywords
Digital PCR ExperienceMolecular Biology ExpertiseTechnical Training SkillsCustomer Relationship ManagementTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital PCRQPCR Assay DesignDPCR Assay DesignDNA PurificationRNA PurificationGenomics WorkflowsLaboratory ExperienceTechnical Sales ExperienceField-Based Customer SupportCustomer Workflows Understanding
Soft Skills
Strong Communication SkillsCustomer-Facing SkillsOrganizational SkillsSelf-DirectedCollaboration Skills
Tools & Technologies
QIAGEN InstrumentsCRM SoftwareSalesforce
Industry Keywords
Biological SciencesTechnical SupportProduct DemonstrationsCustomer TrainingScientific Discussions
About the role
Key responsibilities & impact- Support QIAGEN Digital PCR instruments and chemistries.
- Perform instrument installations.
- Provide customer training.
- Troubleshoot instruments and applications.
- Conduct product demonstrations.
- Provide pre- and post-sales technical support within the assigned territory.
- Understand customer workflows and recommend appropriate QIAGEN solutions.
- Build customer relationships and engage in scientific discussions.
- Collaborate with sales, service, and other internal teams.
- Travel throughout the assigned territory.
Requirements
What you’ll need- Bachelor’s degree in biological sciences or related field; advanced degree preferred.
- 3–5 years of relevant laboratory, technical sales, or field-based customer support experience.
- 2+ years of hands-on digital PCR experience.
- Experience with qPCR assay design; dPCR assay design experience preferred.
- Strong molecular biology expertise, including PCR/qPCR/dPCR, DNA/RNA purification, and genomics workflows.
- Strong communication, technical training, and customer-facing skills.
- Previous customer-facing experience, with the ability to build relationships and engage in scientific discussions, is highly desirable.
- CRM/Salesforce experience preferred.
- Ability to build strong customer relationships and engage in scientific discussions.
- Ability to understand customer workflows and recommend appropriate QIAGEN solutions.
- Strong troubleshooting and problem-solving skills across onsite and remote support.
- Organized, self-directed, and able to collaborate effectively with sales, service, and other internal teams.
- Ability to travel approximately 70–80%, typically 3–4 days per week.
- Ideally based in Southern California.
Benefits
Comp & perks- Bonus/Commission
- Local benefits
- Referral Program
- Volunteer Day
- Internal Academy ( QIALearn )
- Employee Assistance Program
- Hybrid work (conditional to your role)
- Generous benefits
- Total compensation package including a bonus plan
