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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Support, focusing on troubleshooting, problem-solving, and managing end-user devices within a diverse technological environment. Proficient in ITIL practices and capable of working independently while prioritizing tasks effectively.
Highest-signal resume keywords
IT Support ExperienceTroubleshooting SkillsWindows Desktop SupportTicket Management SystemsSC Security Clearance Eligibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingHardware SupportInfrastructure SupportEnd-User Device ManagementNetwork Infrastructure SupportPatchingConnectivity ChecksService Delivery ProcessesITIL PracticesIncident Resolution
Soft Skills
Problem-SolvingIndependent WorkTime Management
Certifications & Qualifications
Relevant IT QualificationApprenticeshipDegree
Industry Keywords
Field Service EnvironmentDesktop SupportInfrastructure SupportTicket Queue ManagementCustomer Support
About the role
Key responsibilities & impact- Provide onsite IT support and technical troubleshooting across QinetiQ locations
- Investigate and resolve hardware, desktop and infrastructure-related incidents and service requests
- Build, deploy and maintain end-user devices and associated equipment
- Support network infrastructure through basic patching, connectivity checks and equipment installation
- Manage and prioritise own workload and ticket queue in line with ITIL practices
- Collaborate with wider IT teams and escalate issues where appropriate
- Travel to customer and QinetiQ sites across the UK
- Provide desktop and infrastructure support across a varied estate of sites and technologies
Requirements
What you’ll need- Experience working within an IT Support, Desktop Support, Infrastructure Support or Field Service environment
- Strong troubleshooting and problem-solving skills across a broad range of IT technologies
- Experience supporting Windows desktops, laptops, peripherals and end-user devices
- Experience working with ticket management systems and service delivery processes
- Ability to work independently and manage competing priorities
- Willingness to travel regularly and work across multiple UK locations
- Full UK Driving Licence
- Eligible to obtain and maintain SC Security Clearance
- Relevant IT qualification, apprenticeship, degree or equivalent practical experience
- Applicants must be eligible for SC clearance, as a minimum
- 37 hours per week
- Factors such as nationality or previous nationalities may affect roles subject to additional restrictions
Benefits
Comp & perks- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- Armed Forces Covenant and Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities - helping charities and local community
- Inclusive, accessible and welcoming workplace
- Reasonable adjustments during the recruitment process