QinetiQ

IT Support

• Provide technical support to IT projects and programmes
• Work with project managers and technical leads to deliver IT solutions
• Contribute across the IT project lifecycle from conception through to in-service
• Deliver hardware/software builds and systems installation and integration
• Build and maintain strong customer relationships
• Deliver outputs and pragmatic solutions, including technical presentations, technical documentation, test plans and reports, user guides, work instructions, and design or process documents
• Undertake tasks with moderate guidance

Associate IT Engineer

Support Engineer

• Provide onsite IT support and technical troubleshooting across QinetiQ locations
• Investigate and resolve hardware, desktop and infrastructure-related incidents and service requests
• Build, deploy and maintain end-user devices and associated equipment
• Support network infrastructure through basic patching, connectivity checks and equipment installation
• Manage and prioritise own workload and ticket queue in line with ITIL practices
• Collaborate with wider IT teams and escalate issues where appropriate
• Travel to customer and QinetiQ sites across the UK
• Provide desktop and infrastructure support across a varied estate of sites and technologies

Field IT Support Engineer

• Build, repair, upgrade, test, calibrate, and service electronic system equipment at QTS and external customer sites
• Ensure products are manufactured, inspected, and tested within agreed timescales and required specifications
• Perform functional testing, fault finding, and calibration of electronic assemblies and ground support equipment
• Carry out servicing, fault finding, and repair activities at customer sites
• Provide technical support and guidance to internal departments and external customers
• Interpret electrical schematics, wiring diagrams, bills of materials, engineering drawings, and test specifications
• Maintain accurate production, test, and calibration records
• Identify and recommend improvements to build, test, and inspection documentation
• Identify opportunities to improve ATE and Cirris test systems
• Assist with creating, reviewing, and maintaining Production SOPs, inspection instructions, and test procedures
• Work independently in customer-facing environments and travel worldwide as required

Associate IT Engineer

Field IT Support Engineer

Product Support Engineer