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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving customer requests end-to-end while adhering to consent and identity-check procedures. Proficient in adapting communication styles to effectively address customer needs and utilizing AI tools for enhanced service delivery.
Highest-signal resume keywords
Native FrenchWorking EnglishEnd-To-End Customer Request ResolutionConsent And Identity-Check ProceduresAI Tool Adaptation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Request ResolutionProblem-Solving AnalysisTicket ManagementQuality Score Achievement
Soft Skills
AdaptabilityEffective CommunicationSensitivity In Communication
Tools & Technologies
AI Tools
Industry Keywords
Payment ServicesAccount ManagementCustomer Success
About the role
Key responsibilities & impact- Resolve frontline and backline tickets end-to-end across payment services and account management
- Achieve a quality score above 70/100
- Understand customer needs and complete consent and identity checks during calls
- Meet team resolution lead-time expectations while handling approximately 20–39 tickets per week
- Identify recurring issues through frontline work
- Contribute to problem-solving analyses and projects
- Progress from ticket production to broader problem-solving responsibilities as autonomy grows
- Report to Anaëlle, Customer Success Lead for Payment Services France
Requirements
What you’ll need- Native French
- Working English
- Experience resolving customer requests end-to-end in a previous role
- Careful adherence to consent and identity-check procedures
- Ability to adapt communication tone and explain sensitive topics simply
- Ability and willingness to use AI tools and adapt to new ones
Benefits
Comp & perks- A foundation role with a real path into problem-solving projects, with potential product trainer or claims responsibilities later
- International working environment with colleagues in Barcelona, Italy, and France
- Hands-on training from day one on payment services and account management
- Weekly KPI reviews, quality sessions, and share-and-learn meetings
- Unlimited access to AI tools