Qonto

Client Partner

• Shape how Qonto communicates with customers across every channel and touchpoint
• Meet regulatory obligations while turning customer communications into a growth engine
• Build the shared platform, including event-driven orchestration, a unified communication log, and preference management
• Provide CRM, Operations, Compliance, and Product teams with a shared compliant view of communications sent and recipients
• Close regulatory gaps and improve operational excellence
• Turn fragmented tools and use cases into a cohesive, scalable system
• Partner with CRM, Operations, Compliance, Product, and Engineering to align stakeholders and define scope and ownership
• Build the product vision and define the initial roadmap for a new team
• Work across Braze, Customer.io, SendGrid, Lemlist, Zendesk, and the connecting orchestration layer
• Report to Jen Christoph

Product Manager – Client Communication

Manager

• Own the global capacity planning framework across Qonto's Banking Operations, AML/Fraud, KYCB, and Customer Care & Success factories
• Build the reference model covering volume drivers, FTE requirements, and BPO productive hours
• Set forecasting cadence, templates, and definitions for factory WFM analysts
• Optimize the internal-agent versus BPO capacity mix
• Own the consolidated global BPO budget view for executive reporting
• Interface with Finance on planning and reconciliation
• Surface cross-factory cost inefficiencies
• Lead BPO partner relationships on capacity, contracts, and escalations
• Define the invoice validation standard used across all factories
• Set standards and operating cadence for factory-level WFM analysts through dotted-line governance
• Run monthly cross-factory alignment covering forecast review, capacity risk, and invoice anomalies
• Design the capacity planning model and direct its rollout under the guidance of the Head of Operations Enablement

Senior Workforce Manager – Capacity Planning, BPO Strategy

Financial Crime

• Map the current physical-mail workflow for court documents, legal notices, seizures, and law-enforcement requests
• Identify unclear ownership, bottlenecks, and missed handoffs
• Design and maintain routing rules, trackers, ownership models, escalation paths, and follow-up routines
• Coordinate with AFC, AML, Fraud, Banking Operations, Legal, Product, and other stakeholders
• Support the Product × AFC feature-approval process, including coordination with multiple MLROs across Europe
• Experiment with AI to structure information, document workflows, prepare updates, and reduce repetitive coordination work
• Investigate problems, propose practical solutions, and turn them into sustainable processes
• Progressively take ownership of additional coordination projects across AFC and Product
• Work approximately three days per week in the Berlin office to support learning and collaboration
• Report to and receive guidance from the Anti-Financial Crime Director for Central Europe and Oversight and Deputy Managing Director for Germany

Anti-Financial Crime Intern

Android Engineer

• Build the mobile experience used by 600,000+ European businesses to manage their finances
• Own product-critical features from discovery and technical design through implementation, rollout, and iteration
• Drive technical decisions within the squad, balancing UX, performance, security, and time-to-market
• Improve app architecture, performance, reliability, maintainability, and test strategy
• Contribute to real-time synchronization, resilience patterns, and smooth navigation in a modular codebase
• Lead code reviews and technical discussions
• Share patterns and mentor peers
• Collaborate with Product, Design, Backend, and Frontend teams

Senior Product Engineer – Android, Kotlin

• Build the mobile experience used by 600,000+ European businesses to manage their finances
• Own product-critical features from discovery and technical design through implementation, rollout, and iteration
• Shape technical solutions with Product, Design, and Backend teams
• Clarify tradeoffs across UX, performance, security, and time-to-market
• Improve app architecture, performance, reliability, maintainability, and test strategy
• Contribute to real-time synchronization, resilience patterns, and smooth navigation
• Lead code reviews and technical discussions
• Share engineering patterns and mentor peers
• Work in focused squads alongside Product, Design, Frontend, and Backend

Account Manager

• Identify and prospect partners across varied industries, including accountant software vendors
• Grow Italy's partner base from scratch
• Structure tailored revenue-sharing models from initial pitch through signed contract
• Support and nurture partners after signing
• Respond to ad hoc partnership opportunities from Product or Marketing
• Represent Qonto externally in Italy for business development opportunities
• Help create the partnership playbook and processes
• Report to Enrico Armilli, Head of Business Development Southern Europe

Partnerships Manager

Customer Support

• Resolve frontline and backline tickets end-to-end across payment services and account management
• Achieve a quality score above 70/100
• Understand customer needs and complete consent and identity checks during calls
• Meet team resolution lead-time expectations while handling approximately 20–39 tickets per week
• Identify recurring issues through frontline work
• Contribute to problem-solving analyses and projects
• Progress from ticket production to broader problem-solving responsibilities as autonomy grows
• Report to Anaëlle, Customer Success Lead for Payment Services France

Customer Care Manager, French Market

Marketing

• Own the strategy and hands-on execution of 360° campaigns across the entire company creation funnel
• Execute landing pages, CRM flows, paid ads, SEO, and partnerships end to end, with a focus on contract signings and KYB
• Analyze existing acquisition flows and generate additional value through new products, improved flows, and new legal forms
• Act as the central marketing point of contact and work closely with the company creation partner
• Analyze funnel performance based on contract signings, KYB, generated MRR, ROAS, and CAC
• Identify bottlenecks and activate growth levers
• Report to Laura Günder, Head of Marketing – Central Europe

Product Manager – Client Communication

Senior Workforce Manager – Capacity Planning, BPO Strategy

Anti-Financial Crime Intern

Senior Product Engineer – Android, Kotlin

Senior Product Engineer – Android, Kotlin

Partnerships Manager

Customer Care Manager, French Market

Marketing Manager