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Product Manager
QS Quacquarelli Symonds. Own and deliver product initiatives that improve discovery, engagement, identity and career intelligence experiences across the student journey .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering customer-facing digital products through effective product discovery, user-centered design, and data-informed decision-making. Proven ability to collaborate across cross-functional teams to optimize user engagement and improve product outcomes.
Highest-signal resume keywords
Product Discovery SkillsAgile Delivery ExperienceUser-Centered Design PrinciplesA/B Testing ExperienceStakeholder Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ResearchOpportunity ValidationProduct Backlog ManagementSuccess Metrics DefinitionBehavioral Data AnalysisEngagement OptimizationOnboarding Experience ImprovementPersonalization TechniquesCareer Intelligence ProductsSEO Strategies
Soft Skills
Excellent CommunicationInfluencing SkillsCollaborationCuriosityAdaptability
Tools & Technologies
Analytics ToolsCRM SystemsLifecycle Marketing PlatformsData Visualization ToolsExperimentation Platforms
Industry Keywords
EdTechHigher EducationStudent RecruitmentCareersEmployability Products
About the role
Key responsibilities & impact- Own and deliver product initiatives that improve discovery, engagement, identity and career intelligence experiences across the student journey
- Deliver product initiatives aligned to the Digital Experience roadmap and strategic objectives
- Translate roadmap priorities into backlog items, user stories and delivery plans
- Design and optimise experiences helping students discover relevant universities, programmes, content and opportunities
- Improve registration, onboarding and profile completion journeys to increase engagement and known-user growth
- Support connected experiences across the QS TopUniversities ecosystem
- Improve student exploration of education pathways, university choices and future career opportunities
- Contribute to personalisation, recommendation and career intelligence experiences
- Use behavioural, profile and intent signals to improve relevance, engagement and decision confidence
- Define and run experiments across anonymous and logged-in experiences
- Use behavioural, cohort and funnel data to identify opportunities and measure impact
- Define success metrics and track performance against agreed objectives
- Partner with Data and Engineering teams to ensure key journeys are instrumented and measurable
- Apply insights to continuously improve engagement and progression outcomes
- Collaborate with Product, UX, Engineering, Data, CRM/Lifecycle, Content, SEO and Marketing teams
- Build relationships with stakeholders across global and regional teams
- Communicate priorities, progress and outcomes clearly
- Contribute to roadmap planning and product strategy discussions
- Support broader product initiatives and continuous improvement of product management practices
Requirements
What you’ll need- Proven experience delivering customer-facing digital products within cross-functional teams
- Strong product discovery skills, including customer research, problem definition and opportunity validation
- Experience using qualitative and quantitative data to inform product decisions and prioritisation
- Experience managing product backlogs, defining requirements and working within Agile delivery environments
- Understanding of engagement, activation, onboarding or customer journey optimisation
- Hands-on experimentation mindset with experience supporting A/B testing and iterative product development
- Experience defining success metrics and measuring product outcomes
- Strong understanding of user-centred design principles and experience working closely with UX and Engineering teams
- Experience using analytics and behavioural data to identify opportunities and measure impact
- Excellent communication and stakeholder management skills, with the ability to influence across teams and functions
- Comfortable operating in ambiguous environments and balancing customer, business and technical considerations
- Advantageous: experience with personalisation, recommendation, matching or decision-support products
- Advantageous: experience with career intelligence, skills intelligence, pathway recommendation or guidance products
- Advantageous: experience with registration, identity, onboarding or profile-based experiences
- Advantageous: experience in consumer-facing digital products, marketplaces, platforms or content ecosystems
- Advantageous: experience with SEO, lifecycle marketing or growth-focused product development
- Advantageous: experience within EdTech, higher education, student recruitment, careers or employability products
- Technical fluency and confidence working with engineering and data teams
- Experience working within global organisations and distributed teams
- Working style aligned to QS: student-first, outcomes-focused, data-informed, collaborative, curious, experimentation-led and continuously improving
Benefits
Comp & perks- Competitive base salary
- Access to an annual bonus scheme (for qualifying roles only)
- 21 days annual leave – increasing to 23 days after 5 years’ service
- 8 days casual leave
- 15 days holiday for the year 2026
- Enhanced maternity and paternity leave
- Access to Provident Fund and Pension Fund Scheme
- Group Medical Insurance
- Vibrant social environment and multicultural and multinational culture
- Free subscription to the Calm App
- Global wellness team and mental health first aiders globally
- Diversity and inclusion initiatives and groups
- Recognition and reward programs, including peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, and Connect with your Career annual personal development event
- Support for volunteering and study leave
- Free subscription to LinkedIn Learning
- Options to join the global Mentorship programme
- Hybrid work model with flexibility between working from home and the office