QS Quacquarelli Symonds

People Operations

• Act as an initial contact for colleagues using the HR Support inbox
• Respond to routine People queries and escalate complex or sensitive matters
• Improve guidance, FAQs and People processes based on recurring issues
• Provide accurate administration across the employee lifecycle
• Prepare and coordinate contracts, contractual changes, salary and role changes, promotions, probation and family leave documentation
• Maintain employee records, People systems and confidential electronic files
• Support probation, absence, leave and other lifecycle processes
• Provide employment references and standard documentation
• Support payroll preparation and processing with the People team and external providers
• Process payroll changes, check reports, investigate discrepancies and maintain audit trails
• Respond to payroll queries and improve payroll processes and controls
• Coordinate onboarding, induction and offboarding activities
• Work with People, IT, Payroll and Workplace teams to coordinate joining and leaving processes
• Provide administrative and coordination support to People Partners
• Prepare documentation, timelines, meeting materials and background information
• Support employee relations administration, including meetings, case files and notes
• Conduct research for projects, policy development and benchmarking
• Maintain People data, perform data checks and prepare reports
• Support workforce planning and People initiatives through data gathering and analysis
• Support London office activities with the Senior Office Manager
• Coordinate communications, events and social activities with the UK Social Committee
• Serve as fire warden and first aider in the London office
• Support People projects, process improvement, documentation and global People initiatives
• Develop HR knowledge through practical experience, coaching and potential CIPD-aligned apprenticeship

Associate People Partner