Client Service Executive

Quadax, Inc.

. Develop and maintain strong executive-level relationships with assigned clients .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong executive presence and communication skills while building relationships with senior business leaders. Capable of guiding strategic account planning and developing retention strategies to ensure client satisfaction and long-term success.

Highest-signal resume keywords

Executive-Level Relationship ManagementStrategic Account PlanningCoaching And Leadership DevelopmentAnalytical Analysis And AI UtilizationConsultative And Strategic Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Engagement PlanningPerformance Metrics EstablishmentClient Retention StrategiesOperational Account ManagementIssue Resolution

Soft Skills

Emotional IntelligenceInterpersonal EffectivenessCollaboration And InfluenceCommunication SkillsExecutive Presence

Industry Keywords

Healthcare Industry ExperienceClient Billing ManagementExecutive Business ReviewsRegional Service PerformanceTeam Accountability

About the role

Key responsibilities & impact

Develop and maintain strong executive-level relationships with assigned clients
Identify key decision-makers and sponsors within client organizations
Establish executive business reviews and strategic planning discussions with client leadership
Serve as a primary executive contact for high-priority matters
Position Quadax as a trusted business partner delivering measurable value and long-term success
Understand client business objectives, challenges, growth strategies, and technology roadmaps
Guide account engagement plans and lead strategic account planning
Maintain executive oversight of regional service performance
Oversee Account Managers handling daily client interactions, issue resolution, project coordination, and operational account activities
Monitor account health and address retention risks
Develop and execute retention strategies for at-risk clients
Establish and monitor performance metrics and service benchmarks
Promote accountability and professional development throughout the regional team
Align the regional team with company objectives and client expectations
Partner with Sales, Product Development, Implementation, and Executive Leadership
Interview and assist with selection of regional team members
Support onboarding and development of new employees
Provide coaching, mentorship, and leadership development
Review and approve visit reports and client interaction data
Serve as an escalation point for Account Managers
Develop at-risk and delinquent client account reporting and manage client hold/reactivation
Manage credit, debit, and refund requests related to client billing
Participate in internal meetings, strategic planning sessions, and client conferences
Address disciplinary issues and approve timesheets and time off
Perform other duties as needed

Requirements

What you’ll need

Bachelor’s degree or equivalent healthcare industry experience
Exceptional executive presence and communication skills
Proven ability to build relationships with senior and executive-level business leaders
Aptitude for analytical analysis and ability to leverage AI
Strong emotional intelligence and interpersonal effectiveness
Consultative and strategic mindset
Ability to collaborate and influence without direct authority
Strong coaching and leadership abilities
Candidates considered only from Ohio or Pennsylvania
Preferred candidates are in the Columbus, Pittsburgh, or Cincinnati areas